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Contact the Council

You can contact the Council in any of the following ways:



By Telephone

In Writing

Visit Our Offices

Text Message

Different Format or Language?


Make a Comment, Compliment or Complaint

Submit a Freedom of Information request


View the map of the district here on how to contact the council and what resources are available.


You can use the online form at the bottom of this page to pass on your comments or contact us.  Throughout this website are more specific online contact forms to request services or information for specific departments and services.


By Telephone

via the Connect North East contact centre on:

Switchboard: 01246231111

Clean and Green Line: 01246217610  

9am to 5pm Monday to Friday

Council Tax and Benefits: 01246217600 - 8.30am to 5pm Monday to Friday

Please note your calls maybe recorded for training and monitoring purposes.

To contact a specific service or department: there are contact details at the bottom of every web page to show the most appropriate number to call for that service, or just ring our switchboard on 01246 231111 and they will put you through.

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In writing

North East Derbyshire District Council 
2013 Mill Lane
S42 6NG


Visit our Offices

You can also visit us at our new District Council Offices between 9am and 5pm Monday to Friday. From 5pm on Thursday 24 March 2016 we will no longer have a customer service presence at Saltergate. We have relocated to Mill Lane, Wingerworth where you are able to access the full range of our services and make payments. 



How to Find Us

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Text Us

Step 1

Save the number 07800002425 to your phone, you never know when you will need to contact us.  If you notice an area that is in need of attention, simply send us a text message.

Step 2

Please be as descriptive as possible in your message, for example 'where can I get a Gold card?', 'abandoned car vandalised on Eastmoor' or 'when is Sharley Park Leisure Centre open?'

Step 3

Send to 07800002425

Your message will go directly to our Customer Services Team who will arrange for the appropriate action to be taken.  A text message will be sent back to let you know what this action will be.

How much will my text message cost to send?

The cost of sending a text message depends on your mobile phone tariff, but we don't make any additional charge.

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Different Format or Language?

We want everyone to be able to understand us and be able to read our written materials. We are committed to breaking down communication barriers to enable you to read and talk and write to us. We will produce materials in a format which is as accessible as possible.

If you need any information provided on these webpages in a different language please use our Talkback Interpreting service free of charge.

If you need any of our information producing in a different format please contact our main customer service line number listed below.

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Links to other services

Click on the following links for information and contact details on:

  • Business Centres


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Contact Us Online

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Enquiry Form
I would like you to respond to my enquiry »
Please remember to give us your email address, phone number or postal address if you would like us to reply to you.
Please be as concise as possible so that we can ensure that your enquiry reaches the appropriate department.

All personal information provided to North East Derbyshire District Council will be held and treated in confidence in accordance with the Data Protection Act 1998. It will only be used for the purpose for which it was given.

Contact Details

  • Connect NE Customer Services
  • 2013 Mill Lane, Wingerworth, Chesterfield, Derbyshire, S42 6NG
  • Location District Council Offices
  • Telephone 01246 231111
  • Fax 01246 217566