Emergency Contacts
This page contains details of who to contact in case of the following emergencies:
Emergency Repairs - for tenants of council owned properties
Blocked Drains - for tenants of council owned properties
Emergency Services - contact details for local Police and Fire services
Health Matters - NHS Direct and Social Services
Utilities - for Electricity, Gas and Water emergencies
There are also additional details about:
Dangerous Buildings/Structures
Our Building Control team deal with reports of dangerous buildings and other structures where there is a threat to public safety. If you are concerned that a structure is dangerous you should report it straight away.
Daytime: 01246 345817 or 345905
Out of hours: 01246 273965 or 237389
Or see our Dangerous Structures web page.
Please Note:
Our 'Out of Hours' number is for true emergencies only where there is serious risk of harm being caused to you or other people; if an officer is unavailable you should call the emergency services on 999. For emergency repairs to Council property please see Emergency Repairs section below.
Dangerous Animals
If you are concerned about a dangerous animal, do not try and contain it, but report it straight away.
Daytime - Environmental Wardens: 01246 217585
Out of hours - Derbyshire Police: 0845 123 3333
Or see our Dog Control web page.
Domestic Violence - in an emergency always dial 999
24 Hour Domestic Violence Helpline: 0845 2000 247
Women's Aid Drop-In Centre:
West Bank House,
Albion Road,
Chesterfield
Telephone:01246 540444
Telephone:01246 540444
Or go to the Women's Aid website.
Emergency Repairs
We provide a joint emergency repairs service with Bolsover District Council. The service is available 24 hours a day, every day of the year.
Free Phone: 08000 121621
Or see the Rykneld Homes Emergency Repairs web page.
The service is available to all tenants of Council owned properties in Bolsover and North East Derbyshire.
If you smell gas anywhere in your house or on the street call the National Gas Emergency Service on: 0800 111 999
Blocked Drains
We provide a limited emergency drain clearing service outside normal working hours and at weekends and Bank Holidays.
The service is operated by an external contractor and is available to all tenants of Council owned properties.
Free Phone: 08000 121621
During normal working hours, please contact the Call Centre 01246 231111
If you believe the problem is due to a sewer in the road, please contact:
Yorkshire Water on 08451 242429 or
Severn Trent on 0800 7834444
Emergency Services - in an emergency always dial 999
Fire & Rescue Service
To report a non-emergency incident call: 01332 771221
Or go to the Derbyshire Fire Service website.
Police
To report a non-emergency incident call: 0845 123 3333
Or go to the Derbyshire Police website.
Health Matters - in an emergency always dial: 999
Medical & Dental
For medical help outside normal surgery hours call the NHS Direct Helpline on: 0845 4647
Or go to the NHS Direct website.
Social Services
For emergency Social Services help outside office hours call: 01773 728222
Homelessness
We provide emergency accommodation services for homeless families in Derbyshire.
Daytime - NEDDC Housing Advice Team: 01246 217303
Out of hours - Social Services Emergency Team: 01773 728222
Utilities
Electricity - Power Cuts & Hazards
Contact Central Networks Eastern Region on: 0800 056 8090
Or go to the Central Networks website.
Gas Leaks
Contact the National Gas Emergency Service: 0800 111 999
Or go to the National Grid website.
Water Leaks & Bursts
Contact Severn Trent Water on: 0800 783 4444
Or go to the Severn Trent Water website.
Preparing for Emergencies
The Government has produced a comprehensive guide that gives advice and guidance on how to prepare for and deal with a range of emergency situations.
Go to the Preparing For Emergencies website for more details.
Floodline
The Environment Agency has produced a flood guide that includes how to prepare for floods, what to do if you experience flooding and a flood risk register. For more details go the Environment Agency website or ring Floodline on 0845 988 1188.
Emergency Planning
The Council has contingency plans for dealing with all types of major emergencies. Please see our Emergency Planning web pages.
Derbyshire Prepared
On the Derbyshire Prepared website you can find information and advice to help you better prepare if there was an emergency in the county. Take a look at Derbyshire Prepared.
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