Personal and Confidential Documents

When claiming Housing/Council Tax Benefit you will be asked to provide original documents to support your claim. We would strongly discourage you from posting any documents that are of value to you, for example:

• benefit payment books

• bank or building society account books

• passports

• birth, marriage or civil partnership certificates

• share certificates

• premium bonds

Please call into the reception at Saltergate or any of the Area Cash Offices with your documents and they will be photocopied while you wait.

If you cannot avoid sending your original documents through the post, please send them to the address at the bottom of this page.

Confidential documents received through the post will be dealt with in the following way:

• all documents will be registered when they are received  

• your documents will be photocopied and returned to you by first class post and we aim to do this within 2 days of receiving them

• photocopies will be authorised and passed to the relevant Area Office by internal mail

• if you send in your documents by Recorded Delivery or Special Delivery, we will return them to you in the same way.

To assist us in dealing with your Confidential Documents, please remember to enclose your name and current address so that we can return them to you promptly.

And, because we cannot guarantee when your documents will arrive back with you, please do not send anything through the post that you will need back in a hurry.  

To send original documents for your claim please use this address. Or, if you would like further information you can contact us (details below).

You can visit us at the Saltergate office from 8.30am to 5.00pm Monday to Thursday, and 8.30am to 4.30pm on Fridays. You do not need to make an appointment as we operate a 'drop-in' system. However, if you prefer to make an appointment just give us a ring.