Having difficulty paying your Council Tax?
Sometimes finding the money to pay the Council Tax may be a problem.
Please tell us immediately if you are going to find it difficult to pay your Council Tax, we may be able to adjust your instalments, for example, by setting up a direct debit.
If you have difficulty paying your Council Tax you should contact the Council Tax and Benefit hotline for advice.
In any event, you should pay as much towards your Council Tax bill as you can, this will reduce the outstanding amount and show us that you are willing to pay.
What Happens If You Don't Pay On Time?
Council Tax is usually paid in 10 monthly instalments, from April to January. This number will be reduced where bills are produced later in the year.
You should make your payments by the due dates shown on your bill and it is important that payments are actually received by the Council by that date.
If you miss an instalment, or pay less than the amount due you can expect the following action:
- the first time that you fail to pay a Council Tax instalment, we will send you a reminder asking you to bring your account up to date within a set time. If you do this you can carry on paying by instalments.
- if you fall behind on your payments again, a second and last reminder will be issued requesting payment of outstanding instalments within a set time. If you do this, as in the case of a first reminder, you can still continue to pay by monthly instalments.
- further non-payment will result in a final reminder notice being issued. This means that your right to pay by instalments is withdrawn and the full amount outstanding on the notice must be paid within 7 days.
- if you receive a reminder or final reminder and you do not pay the amount shown within the time allowed, or you have not contacted the Revenues Section to discuss it, your account will be passed to the Recovery Section for further action. This means you will incur additional costs and legal proceedings will be taken.
Further details about the Recovery process are available on these webpages.
You can visit us at our Saltergate office from 8.30am to 5.00pm Monday to Thursday, and 8.30am to 4.30pm on Fridays. You do not need to make an appointment as we operate a 'drop-in' system. However, if you prefer to make an appointment just give us a ring.
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