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You are here: Home » Environment and Planning » Rubbish, Waste and Recycling » Bulk Collections
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Dispose of Large or Bulky Waste

Bulky Household Waste Collection Service

 

The Council offers a service for the removal of bulky items from outside your home. This is known as the Bulky Domestic Waste Collection Service. The service has been created to help people who cannot take the larger items of furniture, household and garden equipment to their local Household Waste Recycling Centre.

If you require a house clearance we suggest you use a private company that provides this service at a competitive price rather than the Council's specialist service. You can find companies who do this in Yellow Pages or online – try under House Clearance.


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How to make a request for bulk collection

You can call Connect North East and arrange for a collection over the phone, where payment can be taken immediately if paid by credit/debit card.  Alternatively the payment can be made by cheque or cash, either at Council House, one of the Housing Offices or by post, by completing the Bulk Collection Request Form.* 

Note* the items will be removed within 10 working days of receipt of payment! You will be given a provisional collection date by the Contact Centre when they process the request.  If you pay over the phone you will be given your provisional collection date at the time, otherwise please ensure you provide your contact telephone number so that the Contact Centre can call you to advise you of the provisional collection date.

To arrange the collection via the post, you will need to complete the Bulk Collection Request Form. This form is available at any one of the Council’s area payment offices. You can also download this form in PDF format by clicking on the link at the bottom of this page. Once completed you should send this form and payment by cheque to:

Bulk Collection Service
North East Derbyshire District Council,
Council House, Saltergate, Chesterfield, Derbyshire, S40 1LF

Collections for Businesses

If you are a business, then you can speak to the contractor or contact our Commercial Waste section. (Details below)

Items eligible for collection

This service is intended for a variety of large household items. A general description of a qualifying item would be "Any item you would take in a removal van when moving house".

The Council will make arrangements to collect a wide range of bulky items of waste, however there are certain items that we are not obliged to take. Typical items collected and not collected are:

Collectable Items 

(Household Waste) 

  • Beds and Mattresses 

  • Bicycles

  • Bedroom Furniture (free standing)

  • Carpets 

  • Computers

  • Cookers   

  • Dishwashers  

  • Fridge and Freezers

  • Garden Waste (by quote only)

  • Kitchen furniture (free standing) 

  • Room furniture (free standing)

  • Settees and Arm Chairs  

  • Swing, slides (free standing)  

  • Tables and Chairs (free standing)   

  • Televisions and Hi-fi's

  • Toys  

  • Washers and Tumble Dryers              

Non Collectable Items

(Industrial/Commercial Waste)

  • Aerials and Satellite dishes

  • Asbestos

  • Baths, Sinks, Toilets, Bidets

  • Boilers and Radiators

  • Building Materials (bricks, tiles, rubble)

  • Car Parts of any description

  • Bunkers (concrete/metal)

  • Fitted kitchen/bedroom units

  • Worktops - Kitchen worktops etc

  • Garages, Greenhouses, Sheds

  • Gates and Fences

  • Hazardous waste items

  • Internal/External Doors

  • Mirrored wardrobe doors

  • Oil tank and Gas Cylinders

  • Soil, earth, stones, concrete

  • Storage heaters (due to asbestos)

  • Trees 

  • Windows (frames and/or Glass)

                            

The Council no longer collect garden waste on the standard Bulk Collection service.

Please use your Green Bin to dispose of excessive quantities of garden waste.  For excessive quantities of garden waste we can provide a no obligation quotation for its removal.

How are Collections made?

Collection will be within 10 working days of receipt of payment. Customers will be given a date of collection of the items when payment has been processed by our Contact Centre. If you pay over the phone you will be given your provisional collection date at the time, otherwise please ensure you provide your contact telephone number so that the Contact Centre can call you to advise you of the provisional collection date.

You will be required to leave items for collection outside in an accessible place at the front of the property, preferably at the property curtilage, the following points should be noted:

  • All bulky items must be presented for safe collection, outside buildings, easily accessible (i.e. not behind locked gates, garages/sheds and be in one place and on the ground floor outside blocks of flats)

  • They must be within reasonable carrying distance of the collection vehicle (i.e. property curtilage). 

  • Items must not be unreasonably heavy.

  • If there is no access we will leave a note and call you back to discuss proper access arrangements.

  • We reserve the right to refuse to take items that are left at the rear of the property.

We will not enter a premises to collect items of waste!

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Costs and Payment

How Much Does a Bulk Collection Cost?

Number of Items Cost (£) (from Monday 2nd April 2012)*
1 Item £15.00
2 to 5 Items £20.00
6 to 10 Items £25.00
Over 10 items/ large items By quotation only (no concessions available)
Fridges / Freezers £15.00 per unit

Please note: *If there are 2 fridges for collection and for instance, a settee, the charge will be £15.00 for each fridge and £15.00 for the settee = £45.00

How do I pay?

We need to take payment in advance. You can do this by paying by credit/debit card, cash, cheque, postal order by the following methods:

Call the Connect North East Clean and Green Line (details below) and pay by credit/debit card over the phone.

Complete a ‘Bulk Collection Request Form’ and send it to us with your cheque or postal order (made payable to North East Derbyshire District Council).

Visit one of the Council’s area payment offices to complete a ‘Bulk Collection Request Form’ and make your payment by cash or cheque. Payment offices are conveniently situated at:

  • Council House, Saltergate
    Monday to Friday 9.00am to 3.00pm

  • Dronfield One Stop Shop, Dronfield Sports Centre, Dronfield
    Monday to Friday 8.30am to 5.00pm

  • Eckington Swimming Pool, Gosber Street, Eckington
    Monday, Tuesday, Thursday and Friday 9.00am to 4.00pm
    Wednesday 9.00am to 2.00pm

  • Stanley Street, Killamarsh                 
    Monday and Tuesday 9.00am to 2.00pm
    Wednesday closed
    Thursday and Friday 9.00am to 4.00pm

  • North Wingfield Resource Centre, Whiteleas Avenue, North Wingfield        
    Monday, Tuesday, Thursday and Friday 9.00am to 4.00pm
    Wednesday 9.00am to 2.00pm

  • Market Street, Clay Cross                  
    Monday, Tuesday, Thursday and Friday 9.00am to 4.00pm
    Wednesday 9.00am to 2.00pm

Are there Concessions Available?

Concessions are available as follows:

  • Households on low income receiving benefits will receive a reduce rate of 50%.

  • Householders who due to reasons of disability do not have the capability and mobility to deliver their own bulky waste to a civic amenity site will receive a reduced rate of 50%.

In order to qualify for a concession customers must demonstrate that they are low income families receiving benefits or unable to arrange for their own disposal due to reasons of infirmity and capability.

Please note that concessions are not available for customers who are arranging collections by quotation.

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Requirements and additional information

What do I need to consider when arranging a bulky collection? 

  • If you are requesting the removal of furniture, could these items be of use to someone else?

  • We need an exact description of the items and quantities. Only items listed will be collected

  • Small items must be contained within sacks or boxes so far as is reasonably possible

  • We will normally pick up items from outside your house any time after 7.00am, so all items for collection should be presented for 7.00am on the day of collection

  • All items are should be suitably tied or bundled if appropriate

  • Fridge and freezer doors should be taped up

  • Fridges and freezers should be completely emptied of food

  • Carpets must be rolled and tied or cut into pieces if two people cannot carry the carpet

  • Items should not be filled with other rubbish

  • Items are placed outside at the front of the property, preferably at the property curtilage, on the day of collection

The prices quoted previously are for items left outside in an accessible place at the front of the property. We reserve the right to refuse to take items that are left at the rear of the property.  We will not enter garages or houses to collect items. However, if you are unable to present items outside at the front of properties we can provide you with a quotation for removal of the items.

When making a request for a bulky domestic collection, we need the following details:

  • Your name, address and postcode

  • The address for the collection (with directions/landmarks if not easily found)

  • Your daytime contact telephone number

  • An exact list of items to be collected and their location (e.g. on drive, on front garden)

  • A full list of the items to be collected must be given at the time of making the request. Additional items cannot be added to a request once made.

What Constitutes an Item?

Items of waste come in all shapes, sizes and weights. This ultimately affects the way items are handled by our collection crews. In general one item is defined as follows:

  • Armchair, bed base, carpet, chest of drawers, cooker, dining chair, dressing table, mattress, microwave, settee, sideboard, table, television, wardrobe, washing machine.

  • Two, three-quarters full standard refuse sacks are equal to one item (Do not overfill sacks)

Cancelling a Collection

If you need to cancel your bulky household waste collection, please contact us as soon as possible.

Refunds will only be provided if we are given 48 hours (working days) notice of the cancellation/variation (excluding Saturdays, Sundays and Bank Holidays).

Are Fridges and Freezers Collected?

Fridge and freezers are collected and taken to a centre that arranges from them to be properly recycled. This is because they contain hazardous coolant gases known as CFCs and HFCs. The gases are extremely harmful to the atmosphere and need to be disposed of in a safe manner.  Each fridge/freezer collected will be charged at £15.00 per unit e.g. 1 fridge and 1 freezer will be £30.00 (less 50% if on any benefits at all).

Is Electronic and Electrical Equipment Recycled?

New legislation requires all electrical and electronic equipment to be collected and disposed of in to a registered recycling centre. The Council is currently incorporating these requirements in to its collection arrangements ahead of the legislative start date. Equipment collected is taken to a recycling centre.

From 1st July 2007 the Waste Electrical and Electronic Equipment Regulations (WEEE) came in to force.  This requires manufacturers and retailers to be responsible for WEEE recycling and develop "Take Back" schemes in order to comply with their producer responsibility requirements to recycle EEE waste.  Ask the retailer for details of free "Take Back" schemes for old cookers, washers, fridges, freezers and other EEE waste.

Is There A Furniture Recycling Network?

Alternatively if items you wish to dispose of are in good condition and flame retardant (for upholstered items) then you may wish to consider either giving the item away through the local classifieds, or passing them on to one of many charitable organisations who in turn may be able to re-home the items with families on low incomes. 

YMCA Derbyshire now operates a Furniture Project in North East Derbyshire.  Further information about this service and how to donate your old furniture can be found on Derbyshire County Council's website.

Freecycle Network

The Freecycle Network is open to all individuals who want to "recycle" that special something rather than throw it away. Whether it's a chair, a fax machine, piano or an old door.


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Contact Details

  • Clean and Green Neighbourhoods Service
  • Saltergate, Chesterfield, Derbyshire, S40 1LF
  • Location Main Offices
  • Telephone 01246 217610
  • Commercial Waste
  • Bolsover District Council, Riverside Depot, Doe Lea, Bolsover, S44 5PN
  • Telephone 01246 593049