Find out the latest information about missed collections here.
If the information you're after isn't listed, please contact our Clean and Green hotline - details below - or use our Online Form to report a missed collection.
(Updated 4 December 2013 17:15)
There are no known issues at this time.
Burgundy bin collections
There are no known issues with access etc, however we would advise residents that the burgundy bin crews are being more stringent when checking burgundy bins for contamination. Residents who have contaminated their burgundy bin will be carded and the bin may be left unemptied. Residents should remove the contamination so that it can be emptied next scheduled collection day.
Contamination of the burgundy bins includes:
Plastic bags, Carrier bags - The only plastic bags or carrier bags accepted in the burgundy bins are those used to contain small household batteries or textiles and shoes. Please do not put any other plastic bags or carrier bags in your burgundy bin.
Food - All food and drinks containers should be rinsed clean, and food should not be put in the burgundy bin.
Nappies, General household waste, Animal waste (e.g. dog faeces, cat litter) - This cannot be recycled via the burgundy bin so please do not please do not put it in. Please use your black bin.
Polystyrene, Bubble wrap, Film, Shredded paper, Wood, Wrapping Paper, Greetings cards, Cookware, Pyrex, Paint tins - These cannot be recycled via the burgundy bin so please do not put them in.
Garden waste - This should be disposed of in the green bin.
- Recycling in the caddy (inner box) which should be in the main part of the bin (e.g. card, brown paper, glass bottles ad jars, plastic, cans and tins). Where possible the crew will empty the caddy and leave a card for information. Please make sure that you put the correct recycling in the caddy and main section of the bin.
Please also be aware of the information below:
Green bin collections during the winter
Green bin collections will be suspended again this year, from 1 December 2013 to 9 March 2014. That means the last green bin collection this year will be week commencing Monday 18 November. Green bin collections will restart week commencing 10 March 2014. If you present your green bin during this period, it will not be emptied.
Please make sure you put your bin out for 7.00am on collection day - if the crews aren't able to get onto some streets, they may arrive at your property earlier than usual. Please put it out by 7.00am to make sure you don't miss the crew.
Please be aware that cold weather may result in the bin contents freezing and getting stuck in the bin. If your bin is only partly-emptied, please be understanding.
Please be aware that parked vehicles can cause access problems. Please be considerate to residents and try not to cause an obstruction on collection day.
Please be aware that road and utility works can cause access problems. If your road is not accessible due to works, please be understanding.
Green bin collections
Residents are reminded that the green bin should not be contaminated with unsuitable waste as we will be unable to collect it.
Please do not put any of the following into your green bin:
Cardboard boxes and card packaging - these go in your burgundy bin
Any processed food or kitchen waste
Stone, rubble, soil or turf
Dog and cat waste
Waxed packaging or drinks cartons - these can be recycled at the Household Waste Recycling Centres at Stonegravels and Buttermilk Lane
Plastic bottles, plastic containers, cans, glass bottles or jars, foil, paper, or other items that can be recycled in the burgundy bin
Carrier bags, all types of bin liners (including biodegradable type bags), packaging, polystyrene
If your bin is contaminated, please remove the unsuitable waste before presenting your green bin for collection.
Burgundy bin collections
If you missed your burgundy bin collection, or simply have additional recycling, you can at any time of year present this additional recycling in a box or bag i.e. carrier bag or white bin liner, at the side of your burgundy bin. Please do not mix your main bin and caddy recycling together, and please do not present the recycling in a black bag.
Residents on the rural route should note that due to being serviced by a single-bodied vehicle and not using a caddy, there is no need to separate the additional recycling into different containers.
Please refer the refuse and recycling collections calendar for further information.