Rents Service Survey Results
The Council recently conducted a small internet survey with our tenants, concerning the Rent Service.
The results have shown that most people are more than satisfied with the service they receive from the Council. We are always striving to improve our services and intend to keep improving the Rents Service over the coming year.
The results of the survey are shown in the following table, or you can download the pdf version below.
Tenants scored each question on a scale of 1 to 5, where 1 is poor and 5 is excellent.
Question | 1 | 2 | 3 | 4 | 5 | No response |
| How easy was it to contact us about your rent account? | 4% | 13% | 4% | 17% | 52% | 8% |
| How would you rate the customer service provided by our employees? | 8% | 0% | 8% | 30% | 52% | 0% |
| How would you rate the information or advice provided by our employees? | 8% | 8% | 8% | 34% | 39% | 0% |
| How would you rate how quickly we respond to your requests for help regarding your rent account? | 4% | 0% | 13% | 17% | 52% | 13% |
| How would you rate the way in which we treated you fairly and respectfully? | 0% | 4% | 13% | 8% | 43% | 30% |
| Overall, how do you rate our approach to collecting rent? | 8% | 0% | 17% | 8% | 56% | 8% |
Suggestions on how rent would like to be paid:
Once monthly by standing order/Direct Debit
- Rent Man/Collect Calling
- At the Area Housing Office
Additional comments made:
- Generally excellent
- Very Good
- Rent Collector Great Asset/Nice Manner/Friendly/Helpful
- Tenants Look Forward to Seeing Rent Man
% may not total 100% because of rounding up the numbers
Downloads
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