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North East Derbyshire District Council
2013 Mill Lane
Wingerworth
Chesterfield
Derbyshire
S42 6NG
Telephone 01246 231111

How to Find Us

Useful and Emergency Contacts

We speak your language. Call us on 01246 231111 and we will arrange a telephone discussion with an interpreter using Language is Everything

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For planning applications click here

For Local Plan information, including the Local Plan Examination click here.

You can report dog fouling to us by using the Do it Online form found here.
 
Dog fouling is a major problem, and one we are actively targeting to reduce. Please report any dog fouling incidents via the link here.

If you are a dog owner, some of the responsibilities you should adhere to are:
 
  • Carry a means to clear up mess after your dog. Poop bags are available free from Council Offices.
  • Dispose of the waste correctly. 
  • Never let your dog out in public on its own.
If you’re dog is picked up by our Dog Warden you will have to pay to get your dog back. If you are caught letting your dog foul without clearing it up you may face a fixed penalty notice of £50 or a court fine up to £1,000.
Please report incidents of dog fouling via our ‘Do it Online’ service, where you will be treated in confidence. Please provide as many details as you can to help our enforcement staff convict the offenders.
 

From October 2011, the water and sewerage companies (see below) became responsible for the private sewers and lateral drains. There are some exceptions, so it's best to check with your water company if you are at all unsure.

In much of North East Derbyshire the company responsible for the public sewers is Yorkshire Water, but to the south of Clay Cross they are the responsibility of Severn Trent Water. Their websites show diagrams and explanations of who is responsible for different parts of the sewer system.

The grates that you see at the kerbside are gullies and are used to take surface water off the roads. We are responsible for clearing the gullies to avoid flooding.

Rented Properties

The landlord or owner of the property is responsible for private drains and sewers that serve it. Rykneld homes tenants can find out more details on the Rykneld Homes website.

All food businesses are subject to routine food hygiene inspections from our officers; visits to premises are usually carried out without prior notice. The frequency of inspections is decided by a risk analysis, so that those premises that present the greatest risk are inspected most frequently.
 
During an inspection, officers will want to ensure that potential food safety risks have been identified by the business, and that there are adequate controls in place to prevent any future problems. The officers will inspect records and may take photographs and samples.  They will make sure that managers and food handlers are properly trained and will check that the condition of the premises and equipment is satisfactory.
 
Where conditions are not satisfactory, every attempt will be made to resolve the situation, but where poor conditions exist or where there is a risk to public health it may be necessary to resort to formal action.
General information on food hygiene and safety can be found on the Food Standards Agency website.
 
The most common enquiries are about disturbance from neighbours, such as loud music and televisions, barking dogs, vehicle repairs and DIY noise. Other problems include burglar and car alarms, building site noise, noise made by businesses, licensed premises and noise in the street. For us to take action we need to be sure that the problem is a 'statutory noise nuisance'.

Upon receiving a complaint we will require you to keep records of the noise nuisance. This may be used as evidence in a Magistrates Court at a later date. After submitting these records, our officers will undertake an investigation using a range of equipment including sound level meters and digital recordings.

Where a nuisance is found to exist, or is likely to occur or re-occur legal action may be taken against the person responsible to abate and prevent its recurrence.
 
Barking Dogs
Barking Dogs are commonly complained about. But many dogs like to bark! It's a totally natural thing for them to do and in most cases it doesn't cause any problems. However, sometimes a dog may bark a lot, disturbing neighbours, keeping you awake at night or frightening visitors to your home. A barking dog is lonely, bored or unhappy. If you have to leave your dog, make sure it has had enough exercise. If necessary leave the radio on to keep it company and get a neighbour to look in. You can report an issue about a dog barking using our 'Do it Online’ button.

Burglar Alarms
Can be reported via our ‘Do it Online’ button.
 
Commercial Noise
If you are disturbed by such a noise or odour, and are able to identify the source, try visiting the premises and speaking to the Manager. In many cases, they are not aware that there is a problem and are happy to try to resolve it. If this is not successful, you can ask us to investigate. You can do this via our ‘Online Services’ button. Be prepared to provide your own details, and information relating to the noise and how it affects you. You may be asked to keep a diary of the disturbance.
 
Fireworks
If we judge noise from fireworks to be a statutory nuisance we can issue an abatement notice under the Environmental Protection Act 1990. As firework noise is short lived, in practice it can prove difficult to locate the source. To avoid noise problems with fireworks we recommend that you:
Tell your neighbours about the display
Locate the fireworks away from buildings that could reflect noise
The UK Firework Review website contains the main laws, regulations and other key points you will need to be aware of when you buy and use fireworks in the UK.
 
Loud Music
Please be aware that noise from loud music can be considered a nuisance to neighbours at any time of day or night. If you are disturbed by loud music, then please speak to your neighbour in the first instance. If this does not work, then we can investigate this for you. If we receive a complaint of loud music the investigating officer will consider the following when assessing nuisance:

The volume of music, and in particular the bass content which gives the distinctive "bass thump" in neighbouring properties. Please remember that the volume of music should decrease as the evening draws on.
The duration of the noise - Neighbours may tolerate the playing of music, but prolonged or excessive bouts of music during the day or night is likely to be disturbing. Sleep disturbance is the most common reason for reporting parties/gatherings to us so be wary of the likely impact that this will have on your neighbours. You can report loud music via our ‘Do it Online’ button.

Noisy Neighbours
If you are concerned about noise coming from a neighbour’s property, a local business, vehicles or equipment in the street, often the best way to deal with the problem is to go to the source. Think about talking to the person or company responsible for the noise and explaining how their noise is affecting you. You may find that they don’t know they are disturbing you and often a friendly informal approach is enough to sort out the problem and maintain good relations.
 
If you don't feel that you can approach the person or company involved we can contact them on your behalf, see our Noise Procedure for more details.
We will ask you to keep a diary of the noisy occurrences for approximately two weeks and we may come out and listen to the noise ourselves, and contact the other party/your neighbour. We will suggest a solution or compromise to both parties if we consider the noise to be unreasonable. However, it is possible that we feel there is no justification for our involvement. In this case, we would offer advice to you, and explain the reasons for our decision.
 
We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise. You can report a noisy neighbour by using the ‘Do it Online’ button.
 

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