All food businesses are subject to routine food hygiene inspections from our officers; visits to premises are usually carried out without prior notice. The frequency of inspections is decided by a risk analysis, so that those premises that present the greatest risk are inspected most frequently.
During an inspection, officers will want to ensure that potential food safety risks have been identified by the business, and that there are adequate controls in place to prevent any future problems. The officers will inspect records and may take photographs and samples. They will make sure that managers and food handlers are properly trained and will check that the condition of the premises and equipment is satisfactory.
Where conditions are not satisfactory, every attempt will be made to resolve the situation, but where poor conditions exist or where there is a risk to public health it may be necessary to resort to formal action.
The most common enquiries are about disturbance from neighbours, such as loud music and televisions, barking dogs, vehicle repairs and DIY noise. Other problems include burglar and car alarms, building site noise, noise made by businesses, licensed premises and noise in the street. For us to take action we need to be sure that the problem is a 'statutory noise nuisance'.
Upon receiving a complaint we will require you to keep records of the noise nuisance. This may be used as evidence in a Magistrates Court at a later date. After submitting these records, our officers will undertake an investigation using a range of equipment including sound level meters and digital recordings.
Where a nuisance is found to exist, or is likely to occur or re-occur legal action may be taken against the person responsible to abate and prevent its recurrence.
Barking Dogs are commonly complained about. But many dogs like to bark! It's a totally natural thing for them to do and in most cases it doesn't cause any problems. However, sometimes a dog may bark a lot, disturbing neighbours, keeping you awake at night or frightening visitors to your home. A barking dog is lonely, bored or unhappy. If you have to leave your dog, make sure it has had enough exercise. If necessary leave the radio on to keep it company and get a neighbour to look in. You can report an issue about a dog barking using our 'Do it Online’ button.
Can be reported via our ‘Do it Online’ button.
If you are disturbed by such a noise or odour, and are able to identify the source, try visiting the premises and speaking to the Manager. In many cases, they are not aware that there is a problem and are happy to try to resolve it. If this is not successful, you can ask us to investigate. You can do this via our ‘Online Services’ button. Be prepared to provide your own details, and information relating to the noise and how it affects you. You may be asked to keep a diary of the disturbance.
If we judge noise from fireworks to be a statutory nuisance we can issue an abatement notice under the Environmental Protection Act 1990. As firework noise is short lived, in practice it can prove difficult to locate the source. To avoid noise problems with fireworks we recommend that you:
Tell your neighbours about the display
Locate the fireworks away from buildings that could reflect noise
The UK Firework Review website contains the main laws, regulations and other key points you will need to be aware of when you buy and use fireworks in the UK.
Please be aware that noise from loud music can be considered a nuisance to neighbours at any time of day or night. If you are disturbed by loud music, then please speak to your neighbour in the first instance. If this does not work, then we can investigate this for you. If we receive a complaint of loud music the investigating officer will consider the following when assessing nuisance:
The volume of music, and in particular the bass content which gives the distinctive "bass thump" in neighbouring properties. Please remember that the volume of music should decrease as the evening draws on.
The duration of the noise - Neighbours may tolerate the playing of music, but prolonged or excessive bouts of music during the day or night is likely to be disturbing. Sleep disturbance is the most common reason for reporting parties/gatherings to us so be wary of the likely impact that this will have on your neighbours. You can report loud music via our ‘Do it Online’ button.
If you are concerned about noise coming from a neighbour’s property, a local business, vehicles or equipment in the street, often the best way to deal with the problem is to go to the source. Think about talking to the person or company responsible for the noise and explaining how their noise is affecting you. You may find that they don’t know they are disturbing you and often a friendly informal approach is enough to sort out the problem and maintain good relations.
If you don't feel that you can approach the person or company involved we can contact them on your behalf, see our Noise Procedure
for more details.
We will ask you to keep a diary of the noisy occurrences for approximately two weeks and we may come out and listen to the noise ourselves, and contact the other party/your neighbour. We will suggest a solution or compromise to both parties if we consider the noise to be unreasonable. However, it is possible that we feel there is no justification for our involvement. In this case, we would offer advice to you, and explain the reasons for our decision.
We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise. You can report a noisy neighbour by using the ‘Do it Online’ button.
We provide advice and treatment services covering a range of domestic pests such as rats, mice, fleas and wasps. We can treat:
Ants - £45.00
Bed Bugs - £65.00
Bees - £55.00
Cockroaches - £65.00
Fleas - £45.00
Mice - £41.00
Rats - £41.00
Wasps - £45.00
Other Insects - £45.00 (for example silverfish, carpet beetles, grain weevils, cluster flies - contact us for more details)
Fumigation of empty properties - £65.00
These charges relate to domestic properties. Non-residential premises are charged at £55.00 per treatment.
We will treat bees, wasps, mice and rats without charge on public land when the infestation causes a threat to public health.
We don’t treat the following:
Foxes, rabbits, squirrels, moles, slugs, spiders, bats or birds.
We can't treat every pest problem, but are happy to give free advice on any type of infestation and can identify most types of pest. Contact us for advice.
Please see the information factsheet here
for dealing with pests such as invasive weeds like Japanese Knotweed, Himalayan Balsam and Giant Hogweed. If you think you have Japanese Knotweed or need help in identifying it, please see our factsheet here
Non Native Species
There are several key features to look out for which will help you distinguish between Asian hornets, and our native European hornet, Vespa crabro:
•The Asian hornet is smaller, with queens up to 30 mm, and workers up to 25 mm in length. European hornet queens can reach 35 mm
•A key feature of Asian hornets is its almost entirely dark abdomen except for the 4th segment which is yellow. European hornets, on the other hand, have a brown and yellow striped abdomen (see below)
•Whereas the legs of European hornets are dark, Asian hornets have bright yellow tips to their legs
•Asian hornets are only active during the day, unlike our native hornet which is most active at night
Pollutants come in a wide range of forms, and can affect our quality of life and health.
We carry out a wide range of duties and functions including air quality monitoring and management, dealing with neighbourhood nuisance including loud noise, obnoxious smells, dust and smoke. You can find out more information below regarding the following types of pollution:
We operate a monitoring programme for atmospheric pollutants using a network of equipment, and take action to make sure that problems are dealt with swiftly.
You can find out more about air pollution and the laws that help us to take action against it on the Environment Agency website. You might also like to look at our pages about Smoke Control.
If you have a query about air quality, or think that someone near you is polluting the air, please contact our Clean and Green hotline (details below) or use our Online Form.
Please see our annual status reports below:
Asbestos could be present in any building that was built or refurbished before the year 2000. It was commonly used in the building industry in the products such as:
Corrugated sheets for roofing and cladding
Gutters and downpipes
Flat sheeting for partitioning, cladding and door facings
Asbestos sheeting is a grey, hard, brittle material containing asbestos fibre. Older properties may have lagging that contains asbestos around any original pipework. Asbestos insulation board was commonly used in the 1960's and 1970's and looks like plasterboard, but is thinner and softer. On no account should you disturb lagging or insulation board. Removal of asbestos must always be undertaken by specialist contractors.
Asbestos is classed as Hazardous Waste and requires a specialist contractor to collect and dispose of it. Before starting any work, you should seek advice as to how the material can be disposed of and how much it will cost.
If you live in a council property, please see the Asbestos Advice page on the Rykneld Homes website.
Fly Tipped Asbestos
Because asbestos is classed as hazardous, if it is fly tipped on private property you will be advised to hire a private contractor who is licensed to remove such waste - please telephone as soon as possible.
If you see any hazardous waste being fly tipped please report this to us as soon as possible. If the asbestos waste is in a water course or in imminent danger of polluting the water course please contact the Environment Agency.
Industrial activity throughout the UK has left us with the legacy of old derelict sites, many with problems of residual contamination. Some of these sites are potentially hazardous to human health, watercourses or other such sensitive receptors.
Legislation formed under Part IIa of the Environmental Protection Act 1990 was introduced in April 2000 to facilitate the identification and remediation of such sites. As part of this legislation, Local Authorities were given the responsibility of developing a strategy for inspecting their areas and identifying potentially harmful sites.
We are responsible for identifying and keeping a register of any contaminated sites in North East Derbyshire, and our Contaminated Land Strategy sets out how we do this. We are currently reviewing the strategy and the new version will be available here when it is completed.
At present, we don't have a register of contaminated land sites as there are no cases where formal action has been taken in North East Derbyshire that need to be classified as contaminated.
Parts of North East Derbyshire have been officially designated as smoke control areas, where only authorised fuels may be burned, or other fuels may be burned in exempt appliances.
It is an offence to emit smoke from the chimney of a building in a designated smoke controlled area. It is also an offence to acquire an "unauthorised fuel" for use within a smoke controlled area unless it is in an exempt appliance.
The attached map is an approximate guide for the the North East Derbyshire Smoke Control Areas. For exact clarification, you can also obtain further advice by contacting us on the number below
If you have a problem with your water supply your first point of contact should be your Water Provider. This is likely to be either Severn Trent
or Yorkshire Water
in our District.