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North East Derbyshire District Council
2013 Mill Lane
Wingerworth
Chesterfield
Derbyshire
S42 6NG
Telephone 01246 231111

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We speak your language. Call us on 01246 231111 and we will arrange a telephone discussion with an interpreter using Language is Everything

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 Bolsover District Council and North East Derbyshire District Council are two sovereign Councils serving communities in beautiful Derbyshire;

a great place to live and work. We are keen to continue to build a Joint Senior Management Team that knows no limits.

As an integral part of this “one team” you will be leading services across both councils working closely together with our communities,
colleagues, elected members and partners to make a real difference; sharing our ambition to see communities thrive and people flourish.

We need positive, inspirational, visionary, collaborative leaders, innovative in their thinking and with the professional expertise and
influencing skills required for these key roles.

If you thrive on taking ownership and being part of something truly transformational we would like to hear from you. It’s time to build a ground-breaking legacy and have your career defining moment.

For a confidential discussion on either of these two roles please view the information pack or contact one of our Joint Strategic Directors;

· Karen Hanson: Tel: 01246 217053, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
· Lee Hickin: Tel: 01246 217218, Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Closing date 7 May 2018

 

Every one of our services is celebrating a great achievement after being recognised for its strong customer focused culture and partnership working.

We achieved this standard after an external assessment of our services found that we are providing ‘excellent’ services to our local communities.

Council Leader, Councillor Graham Baxter MBE said, "This is excellent news. We have always worked hard as a council to improve both the quality and consistency of the services we provide to our customers and this formal recognition reflects our genuine commitment to putting our customer first."

The five main criteria of the Customer Service Excellence Standard are customer insight, organisational culture, information and access, delivery of services, timeliness and quality of services.

We were inspected against the standard’s 57 elements and achieved compliance plus in seven, compliance in 44, leaving only six that achieved partial compliance and further development.

The assessor visited us over a four-day period and reviewed evidence files, whilst also talking to a wide selection of people who work for us, including partners. They also spoke to customers and tenants and visited our Contact Centre and a Leisure Centre to ensure they got a full in-depth look at how we put the citizen at the heart of everything they do.

The assessor stated that “The Council has a high degree of awareness of its customers’ needs, across both residents and business customers” and “Information about services is good, regularly reviewed, used to promote services and make customers aware of what is available to them”.

Councillor Baxter MBE added “We have always felt that consulting residents on our services and providing good customer service goes hand in hand and this is something we will continue to do and improve upon. We will not rest on this achievement as we have already started to work on improving how people can access our services and new ways of informing them what we are doing on their behalf.”

 

Residents and businesses across North East Derbyshire are being given more choice when it comes to progressing their career and improving their workforce, thanks to the degree apprenticeships scheme.

The higher and degree level apprenticeships scheme, which gives a much wider choice of options for entering higher education in 2018 is now available, widening access to the professions and higher level technical skills.

And to help local residents and businesses, we are hosting a Higher and Degree Level Apprenticeship Marketplace event which will take place at our Council’s offices, Mill lane, Wingerworth S42 6NG on 30 April 2018 from 1pm to 6pm.

It will provide both residents and employers the opportunity to find out about the wide range of higher level and degree level apprenticeships that are already available – plus those that are being developed.

A range of opportunities are on offer including business, management, legal, engineering, architecture, food technology, health and social care and lots more.

Representatives from all of the local universities and college will be at the event to promote what they can offer residents as alternatives to going to university and employers can also learn what is available to increase their workforce skills.

Council Leader, Councillor Graham Baxter MBE said, “Recent changes to the apprenticeship landscape offer some fresh and exciting alternatives to traditional education pathways. The higher and degree apprenticeships provide the high-level technical skills that employers need and offer young people the opportunity to earn while they learn on courses that offer a high-quality alternative career path.

“Seeing the many opportunities now available is a very exciting prospect. More and more apprentices will be achieving the high-level skills our economy needs to compete; whilst employers benefit from employees with both the practical skills and degree level knowledge required in these professions. I would urge as many people and employers as possible to come along to this event and see what is available.”

Courses are available from Level 4 , which is equivalent to a Higher Education Certificate/Diploma, through to Level 7, which is equivalent to a Masters degree and takes between one and five years to complete.

You can gain your qualification, learn professional skills and progress your career – all whilst working.

To register for the event please visit the Event Brite website and for more information, please contact Jane Weston, the Council’s Employment and Skills Officer on 01246 217205/07866 681601 or This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Dog owners across North East Derbyshire District and Bolsover District are being given the chance to get their dog microchipped and receive pet health advice for free as a mobile pet checking unit is touring the area in April.

The two councils have joined forces with the PDSA Petcheck Roadshow again to offer dog wellbeing check-ups, nail clipping and ear cleaning and advice – all free of charge and undertaken by an experienced veterinary nurse.

In addition to the veterinary nurse, the Councils Dog Warden will also be on hand to provide free microchipping to dogs - something which has been compulsory for all dogs since 2016.

Our Dog Warden will also be offering responsible dog ownership advice, canine behavioural advice and giving out free poop scoop bags at each of the roadshows.

The Roadshows will take place at:

  • The Hub, Shiners Way, South Normanton DE55 2AA on 24 April 2018 - 9am to 4pm
  • Kenning Park, Holmgate Road, Clay Cross S45 9PH on 25 April 2018 - 9am to 4pm
  • Hornthorpe Road, Eckington S21 4DS on 26 April 2018 - 9am to 4pm
  • Shirebrook Market Place, Market Street, Shirebrook NG20 8AA on 27 April 2018 - 9am to 4pm

We have been running the roadshows for a number of years now and an average of 200 dogs receive free microchips and 120 receive free pet health checks during the course of the four days.

The Petcheck roadshow would also over to see any puppies for their first wellbeing check, but if they are younger than eight-weeks old, leave them at home with their mum and pop along for advice.

For more information call 01246 231111 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Updated 16:23 (06/03/2018)

We aim to complete all missed black bins from last week by end of play on Wednesday 7 March 2018. Please leave your bin at the edge of your property for collection and no side waste will be taken. If your bin has not been collected by then please complete this form and we can investigate it.

We have received updated information form our Burgundy Bin contractors that they will aim to complete all missed burgundy bins from last week by end of play on Friday 9 March 2018. Please leave your bin at the edge of your property for collection. If your bin has not been collected by then please complete this form and we can investigate it.

We apologise for any inconvenience caused.


Updated 14:52 (02/03/2018)

 

Our bin crews have been working hard over the past couple of days, despite treacherous weather and road conditions. They have collected as many bins as possible on their scheduled collections, where it has been safe to do so.

However, for some of the days we had to temporarily suspended our waste collection. This is not a decision that was made lightly but the working conditions deteriatored and the safety of the public and our workforce was our priority.

We understand that many of the main roads are clear but the majority of our work takes place on side streets which are unsafe for us to drive upon. Our collection vehicles weigh up to 32 tonnes and if this vehicle starts to skid on a crowded residential street lives would, undoubtedly, be put at risk.

Missed bins

If the forecast is correct and the thaw comes this weekend any missed black bins from 28 February – 2 March that have not already been collected by the end of today, then we would advise you to please leave it in an accessible place at the edge of your property from 6.30am on Monday (5 March) and we will collect it as soon as the road and weather conditions improve. All scheduled collections for w/c 5 March will take place as normal.

For any missed burgundy bins from 28 February – 2 March that have not already been collected by the end of today, please leave your bin in a safe position at the edge of your property and this will be collected as soon as possible.

Green bin collections are due to start again w/c 5 March 2018. To help us catch up with missed black bin collections we are diverting some of our crews from green bin collections. Figures from previous years have indicated that collection rates are low so if your green bin is not collected on your scheduled date please take this back to your property and present it on your next scheduled collection date, as our priority is to collect missed black bins.

All the above is of course weather dependent and we hope you appreciate and understand why some collections have been missed and we are working hard to collect any missed bins as soon as possible.


 Updated 08:48 (02/03/2018)

 

All council buildings are open as normal. Our three leisure facilities are also open as normal. Bin collections are taking place where it is safe to do so and we advise you to put your bins out as normal if you are scheduled for a collection. We are experiencing a high volume of calls at present so you may get an engaged tone when you phone. Please hang up and try again later. If your query is not urgent please do not try and telephone us and get your answer via the website or our social media platforms.

For emergency housing repairs please contact Rykneld Homes.

For gritting, snow clearance and traffic information please vsit Derbyshire County Council website.


 Updated 14:47 (01/03/2018)

 

We will be closing all council buildings at 3.30pm today to allow our staff adequate time to make a safe journey home before it gets dark. The latest weather and traffic information can be viewed via Derbyshire County Council website.

The forecast for tomorrow at present is currently a low probability for further significant snow, but the issue we have is the cold weather and a possibility of ice and strong cold winds. With this in mind, we are aiming to be open as normal tomorrow and we will assess each service area in the morning and decide whether normal service can be resumed or we continue with our Business Continuity arrangements.

 

For emergency housing repairs please contact Rykneld Homes.

For gritting, snow clearance and traffic information please vsit Derbyshire County Council website.

 

 


Updated 10:51 (01/03/2018)

We are experiencing a high volume of calls, some of which are for general enquiries. Unless it is an emergency please do not telephone us so we can ensure our resources are directed to those most in need. Thank you for your co-operation.

 

For emergency housing repairs please contact Rykneld Homes.

For gritting, snow clearance and traffic information please vsit Derbyshire County Council website.

 


Updated 10:08 (01/03/2018)

We are closing all three of our leisure facilities at Dronfield, Eckington and Clay Cross to allow our staff to get home safely. All swimming lessons and classes have been cancelled. We apologise for any inconvenience caused. All bin collections (black and burgundy) have been cancelled and we are working on plans on how we will pick up those bins we have missed due to the weather.

Please telephone us for emergencies only as we are operating on a skeleton staff basis and only delaing with urgent issues.


Updated 07:27 (01/03/2018)

Bin collections will not take place today due to the ongoing severe weather conditions and the forecast for more snow this morning. We will try and pick up any missed bins as soon as we are able and it is safe to do so. Dronfield Sports Centre is open as normal and Eckington Swimming Pool and Fitness Centre will be open later this morning once we have an adequate quota of staff to operate the building. However, the Otter and Otter Pups lessons at Sharley Park LC and Dronfield SC have been cancelled this morning.

 

For emergency housing repairs please contact Rykneld Homes.

For gritting and snow clearance please vsit Derbyshire County Council website.

 


Updated 20:58 (28/02/2018)

At present our services will be operating as normal as possible tomorrow (01/03/2018) but this depends upon the weather overnight. We therefore advise you to look here and on our social media platforms for service updates or tel 01246 231111. Please contact our leisure facilities directly to see if they are open before travelling. Apologies for any inconvenience.

 

For emergency housing repairs please contact Rykneld Homes.

For gritting and snow clearance please vsit Derbyshire County Council website.


 Updated 16:49 (28/02/2018)

 

Due to the adverse weather and driving conditions and more snow forecast for this afternoon we've taken the decision to close all council buildings and leisure facilities.

We have suspended all bin (black and burgundy) collections due to the adverse weather conditions and the forecast of more snow for the rest of the afternoon. We plan to operate a normal service tomorrow where possible and will endeavour to complete all missed bin collections by the end of the week. We apologise for any inconvenience caused but the safety of our crews is a priority to us.

For emergency housing repairs please contact Rykneld Homes.

For gritting and snow clearance please vsit Derbyshire County Council website.

 

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