Dronfield Sports Centre - how did we do?
Services provided by Dronfield Sports Centre provide good value for money, say customers who took part in a new-look satisfaction survey.
People who had their say in the centre's first 'How Did We Do?' questionnaire - which seeks the views of customers on a monthly basis - say centre staff are helpful, a good range of activities are available and standards of cleanliness are high.
People who had their say in the centre's first 'How Did We Do?' questionnaire - which seeks the views of customers on a monthly basis - say centre staff are helpful, a good range of activities are available and standards of cleanliness are high.
Feedback so far:
Headline results from the July 2009 survey about Dronfield Sports Centre show:
- Value for money: 54 % are very satisfied, 43 % are satisfied
- The range of activities on offer: 34% are very satisfied, 45 % are satisfied
- Helpfulness of staff: 58 %are very satisfied, 37 % are satisfied
- Cleanliness of swimming pool and changing room areas: 46 % are very satisfied, 43 % are satisfied
- Information available: 38 % are very satisfied, 52 % are satisfied
Customer Comments:
TV Channels not always appropriate
We need to know more so please speak to a member of staff when you next visit or enter more info on your feedback.
Pool temperature often too cool
Temperatures are a compromise to accommodate all swimmers and are within national guidelines. The small pool is always at a higher temperature than the main pool. Temperature ranges are included in our displayed service standards.
More exercise classes in an evening
Fair point and we have been progressively doing this through a combination of Instructor recruitment and revised programming. Opportunities for new classes are being actioned as we are able to free up suitable days and times
Excellent swimming facilities
Thank you, the facelift was much needed and the improved changing, new steps and finishes have transformed what was a very tired traditional facility.
More free weights in the gym
We have been slow to react to a number of requests for this and will look to purchase some heavier dumbbells shortly.
Aquacise fantastic!
Thank you for the positive comments, we have also managed to find some support cover at holiday periods etc so hope to remove any gaps in service in the future.
Don't Forget to Have Your Say!
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