Eckington Swimming Pool - how did we do?
Services provided by Eckington Swimming Pool provide good value for money, say customers who took part in a new-look satisfaction survey.
People who had their say in the centre’s first ‘How Did We Do?’ questionnaire – which seeks the views of customers on a monthly basis – say centre staff are helpful, a good range of activities are available and standards of cleanliness are high.
Feedback so far:
Headline results from the July 2009 survey about Eckington Swimming Pool show:
- Value for money: 58% are very satisfied, 26% are satisfied
- Helpfulness of staff: 69% are very satisfied, 31% are satisfied
- Cleanliness of swimming pool and changing room areas: 36% are very satisfied, 45% are satisfied
- Information available: 41% are very satisfied, 29% are satisfied
Customer Comments:
General
Feedback shows that people enjoy swimming at Eckington, and have a good experience within the centre. There are areas which we could improve on, and we will use customer comments to make sure we maintain the facility to the highest standards.
Centre staff
We received many responses on our staff, all of which were positive - with special note to our reception team and Alison our Fitness Instructor!
Changing rooms
This is an area we are always striving to improve will use feedback from our customers to inform future plans for the centre.
We received many responses on our staff, all of which were positive - with special note to our reception team and Alison our Fitness Instructor!
Changing rooms
This is an area we are always striving to improve will use feedback from our customers to inform future plans for the centre.
Swimming Pool
We received a few comments about how busy the pool gets, which is in large part due to the free swimming initiative for over 60s and under 16s. More bathers are using the pool we are doing our best to ensure all bathers still get a positive experience.
In terms of cleanliness, some people mentioned ‘debris’ in the pool. Please be reassured that the pool is vacuumed at least twice a week to help reduce debris on the pool bottom, and water levels are kept to a level where we can effectively draw off any debris from the surface of the water.
We received a few comments about how busy the pool gets, which is in large part due to the free swimming initiative for over 60s and under 16s. More bathers are using the pool we are doing our best to ensure all bathers still get a positive experience.
In terms of cleanliness, some people mentioned ‘debris’ in the pool. Please be reassured that the pool is vacuumed at least twice a week to help reduce debris on the pool bottom, and water levels are kept to a level where we can effectively draw off any debris from the surface of the water.
Parking
Thank you for the comments regarding parking. We are aware that it can be difficult, as unfortunately the car park is a civic centre parking area – meaning anyone can park here, including residents. However, this is an area which we do not have control over.
Thank you for the comments regarding parking. We are aware that it can be difficult, as unfortunately the car park is a civic centre parking area – meaning anyone can park here, including residents. However, this is an area which we do not have control over.
Don't Forget to Have Your Say!
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