Contact Us

Make a Comment, Compliment or Complaint

Your feedback is important to us to provide the best service we can for you. We welcome all feedback, be it a complaint - to give us chance to look where we are making mistakes and rectify them, also to compliment us on the good job we are doing so the right staff can be notified and praised accordingly.

  • Compliment: We would like you to tell us when we do something right, or if you're particularly pleased with any of our services.
  • Comment: We would like to hear your suggestions on how we could improve, so please let us know by making a comment or suggestion.
  • Complaint: You should contact our Customer Services team by filling in an online form, or you can phone or email us:

We will take your comments seriously. Anything you say will be treated in confidence and will not disadvantage you in the future. Please read our Customer Service Codes of Practice and Standards (.pdf | 958kb) document and Compliments, Comments and Complaints Policy (.pdf | 677kb).

However, if you are still not satisfied after you have fully completed our complaints procedure, then your next step would be to make a complaint in writing to the Local Government & Social Care Ombudsman. They will be able to provide you with advice on how to proceed further.

To make a complaint about a councillor please use our Complain About a Councillor Form (.pdf | 86kb).

Web Chat

So that we can chat with you we will need you to supply your first name and email address. This and any other personal information you provide will be used to process your request. Our customer advisors are available on web chat during normal working hours of Monday to Friday, 9am to 5pm. If we are experiencing heavy volumes of calls we will not be able to provide the web chat service and this will be displayed as web chat unavailable.

The following service areas are available on web chat:

  • Customer Services
  • Revenues and Benefits
  • Planning