Community / Residents Advice

Stay at home if you have coronavirus symptoms – a high temperature, a new continuous cough.

Do not go to a GP surgery, pharmacy or hospital.

Use the NHS 111 online coronavirus service to find out what to do.

For the latest advice on Coronavirus, please view the information on the Government’s website.

If you require help or support due to self-isolation, please fill in our online form.

Food Collection Points

Across the District we have been working with parish councils and set up food collection points for residents to drop off tinned items along side tea and coffee. A full list can be found in the Food donations press release. The locations, days and times can be found below:

  • Monday:
    • Wingerworth Parish Hall – 12pm to 2pm
  • Tuesday:
    • Stonebroom Pavillion – 12pm to 2pm
    • Grassmoor Community Hall - 12pm to 2pm
  • Wednesday:
    • Ashover Parish Hall – 12pm to 2pm North
    • Wingfield Resource Centre - 12pm to 2pm
  • Thursdays:
    • Eckington Civic Centre - 12pm to 2pm
    • Clay Cross Area Housing Office - 12pm to 2pm
  • Fridays:
    • Dronfield Leisure Centre - 12pm to 2pm Tupton
    • Village Hall - 12pm to 2pm
    • Holymoorside Village Hall - 9.15am to 11.15am


8 April 2020

Domestic violence or police emerency - silent solution. If you ring 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call.

  • Ring 999 and if it is not safe to respond to the BT operator when they ask what service you want  
  • Stay connected, if the operator hears any suspicious noise you will be transferred to the police.
  • If nothing is heard you may be asked to press 55, this will connect you to a police call handler
  • Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance.
  • This system means that the police can respond to genuine emergencies when people are in danger, and accidental or hoax 999 calls do not distract them.  
  • Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak you will be connected without being asked to enter 55.

7 April 2020

Covid-19 Cybercrime and security - staying safe

6 April 2020

In figures. What the Council has been doing since the coronavirus crisis hit our district.

3 April 2020

Food donations helping the most vulnerable

1 April 2020

Council to provide over £20 million of support to businesses during Covid-19 outbreak

31 March 2020

Planning Applications – working with you during the Covid-19 pandemic

Staying safe online during the Covid-19 pandemic (.pdf | 450kb)

East Midlands Special Operations Unit - Cyber safety (.pdf | 400kb)

Festival of Brass postponed due to Covid-19

30 March 2020

Green bin collections - After 10th April, the collections will be streamlined to black and burgundy bin collections ONLY, maximising staff potential at this difficult time.

Domestic abuse help for people in Derbyshire (.pdf | 520kb)

WhatsApp Service - The UK Government has today launched a GOV.UK Coronavirus Information service on WhatsApp.

North East Derbyshire District Council support in delivering vital medicines to residents

Financial Support Information for Residents and Businesses during Covid 19

All household recycling centres in Derbyshire are closed until further notice due to Covid-19

25 March 2020

Government advice on MOT testing - new guidance

Driving and theory test advice

Food donation points setup across the North East Derbyshire District

Hackney Carriage and Private Hire Vehicle testing suspended

24 March 2020

Bin collections remain unaffected by COVID-19

23 March 2020

After 23 March, all Area Housing Offices (Rykneld Homes) will be closed until further notice.

The Derbyshire Uneployed Workers Centres have closed for face to face enquiries. To speak to an advisor please email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone: 01246 231441

Please be aware from bogus callers, we have some advice for you on the online Community Support Team (.pdf | 200kb) leaflet. You can also receive email updates on local crime informaiton and new scam's to avoid on the Derbyshire Alert website.

20 March 2020

Doctors of the World have been able to share the Coronavirus (COVID-19) advice for patients. It is in available in 21 languages and produced in partnership with the British Red Cross, Migrant Help and Clear Voice:

North East Derbyshire District Council actions

  • Council initiates community support team for people affected by Covid-19
  • Taxi licensing - to minimise the risk to residents and staff the Council has suspended all Knowledge Tests and Safeguarding Courses until further notice. If you have already booked onto one of the affected Knowledge Tests or Safeguarding Courses you will be contacted by a member of staff.
  • Leisure centres will be closed from 10pm 20 March 2020 More linformation is available on our news release.
  • All official council meetings are cancelled, up until the May full council, which we will continue to assess.
  • Housing area offices are now closed. More information is available on the Rykneld Homes website.
  • Public events which were due to take place including VE Day, Brass Band Festival and Civic Service have now been cancelled. Should we be able to, we will be celebrating the VJ event in August.
  • All essential services are operating as normal.

UK Advice

Guidance on children of key workers being able to receive education

The Government has issued guidance for key workers who have dependants being able to recieve education.

Social Distancing

Public Health England has published advice on social distancing for everyone in the UK and protecting older people and vulnerable people.


  • Avoid contact with someone who is displaying symptoms of coronavirus. These symptoms include a high temperature and/or new continuous cough.
  • Avoid non-essential use of public transport, varying your travel times to avoid rush hour when possible.
  • Work from home, where possible.
  • Avoid large gatherings and gatherings in smaller spaces such as pubs, cinemas, restaurants, theatres, bars, clubs.
  • Avoid gatherings with family and friends. Keep in touch using remote technology such as phone, internet and social media.
  • Use telephone and or online services to contact your GP or other essential services.

If you are over 70, have an underlying health condition or are pregnant, it’s strongly advised you follow the above measures.

Guidance for households with possible Coronavirus

Public Health England has published guidance for households with possible Coronavirus infection.


  • If you live alone and have symptoms of the coronavirus illness, however mild, stay at home for seven days from when your symptoms started.
  • If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay home for seven days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14 day period starts from the day when the first person in the house became ill.
  • For anyone else in the household who starts displaying symptoms, they need to stay at home for seven days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.

Information in other formats

There are British Sign Language (BSL) videos explaining what coronavirus is and how to prevent the spread on Sign Health.

Information for people with learning disabilities is also available in Easy Read format from Mencap and Inclusion North.

Coronavirus information is now available in dozens of languages.