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Community / Residents Advice

Stay at home if you have coronavirus symptoms – a high temperature, a new continuous cough.

Do not go to a GP surgery, pharmacy or hospital.

Use the NHS 111 online coronavirus service to find out what to do.

For the latest advice on Coronavirus, please view the information on the Government’s website.

If you require help or support due to self-isolation, please fill in our online form.

Food Collection Points

Across the District we have been working with parish councils and set up food collection points for residents to drop off tinned items along side tea and coffee. A full list can be found in the Food donations press release. The locations, days and times can be found below:

  • Monday:
    • Wingerworth Parish Hall – 12pm to 2pm
    • Holmewood - Abundant Life Christian Centre, Tibshelf Road - 12 - 2pm
  • Tuesday:
    • Stonebroom Pavillion – 12pm to 2pm
    • Grassmoor Community Hall - 12pm to 2pm
  • Wednesday:
    • Ashover Parish Hall – 12pm to 2pm
    • North Wingfield Resource Centre - 12pm to 2pm
  • Thursdays:
    • Eckington Civic Centre - 12pm to 2pm
    • Clay Cross Area Housing Office - 12pm to 2pm
  • Fridays:
    • Dronfield Leisure Centre - 12pm to 2pm
    • Tupton Village Hall - 12pm to 2pm
    • Holymoorside Village Hall - 9.15am to 11.15am


3 July 2020

Children's Play Areas and Skate Parks in District of North East Derbyshire

The Government announced that playgrounds may reopen from 4th July 2020. However, this does not mean all playgrounds will reopen from that date We have created a iCovid-19 Playground information list (.pdf | 400kb) and will keep you updated on any changes. If the playground in the list does not show it is open, please don't use the equipment.

1 July 2020

We have added more local vacancies for the week commencing 30 June (.docx | 50kb) in the local area.

22 June 2020

The Derbyshire Dementia Support Service is here to support people livingwith dementia and their carers during the COVID-19 crisis. Read the Derbyshire dementia guidance document (.pdf | 450kb) for help and support that is available in Derbyshire.

18 June 2020

Local job opportunities in Derbyshire (.docx | 150kb)

10 June 2020

NHS test and trace system - information to look out for:

The NHS website confirms that:

  • You may be contacted by email, text or phone
  • Text messages will come from the NHS
  • Calls will come from the phone number 0300 013 5000
  • You will be asked to sign into the NHS Test and Trace contact tracing website at All other websites will be fake

The NHS Test and Trace service will not:

  • Ask for bank details or payments, as the service is free
  • Ask for details of any other accounts, such as social media
  • Ask you to set up a password or PIN number over the phone
  • Ask you to call a premium rate number, such as those starting 09 or 087
  • Ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • Ask you to access any website that does not belong to the government or NHS

28 May 2020

Government launches NHS test and trace system

Test and trace - how it works

26 May 2020

Local recruitment and support 22 May 2020 (.pdf | 365kb)

Child Safety Week

Parent pack - full of quick wins that can help put you in charge of child safety, even when you’re feeling under pressure.  

If you want to switch off or give your child something to engage them, there are some fun activity sheets at the back of the pack too.

22 May 2020

Respect our local communities say Derbyshire Leaders

Job vacancies form 14 May 2020 (.pdf | 500kb)

19 May 2020

Mental Health Awareness Week 18 May - 24 May 2020 - Kindness

12 May 2020

Government recovery plan (online accessible version)

Government recovery plan downloadable (.pdf | 1.73mb)

Find out how to get help if you or someone you know is a victim of domestic abuse.

Visit Peak District and Derbyshire Coronavirus advice

Recycling centres to open from 18 May 2020 for waste that cannot be stored safely at home

7 May 2020

Workplace Health and Safety - Covid-19

Green bin collections set to re-commence in north east Derbyshire

6 May 2020

First virtual Council meeting to be held at NEDDC

5 May 2020

The Relay UK service lets deaf, hard of hearing, or speech-impaired people in the UK alert police, ambulance, fire, or coastguard services by either calling via a relay assistant or texting a message to 999 using the emergencySMS service. Devices must be registered first. See The Relay UK service website for more details.

1 May 2020

The Skills Toolkit - Find free, high quality digital and numeracy courses in The Skills Toolkit.

30 April 2020

Living well with dementia - Essential help and advice for those with mild symptoms or friends, family and carers of those suffering with dementia. The resource has information on coping during the Covid-19 pandemic and further information on how to live well with dementia.

29 April 2020

Supporting Victims of Sexual Violence - Find out more information on their website for speaking to someone to get help and advice.

28 April 2020

Joined Up Care Derbyshire, also known as Derbyshire’s Sustainability and Transformation Partnership (STP) brings together health and social care organisations across Derbyshire. Working together more closely than ever before, the ambition is to provide the best care and services for people and make them as efficient and effective as possible.

Cyber and Fraud Information Sheet - Ransomware

Co-op gift card scheme to help those vulnerble in the district. Those who are self isolating and who are therefore reliant on others to do their shopping for them, can call a dedicated Co-op phone line on 0800 029 4592. The card can then be shared with friends,neighbours and volunteers to use on their behalf to shop in their local Co-op stores.

Eco schools at home - There are three different litter competitions, suitable for all ages, that can be completed during home schooling or in school. Each competition highlights the impacts of litter on wildlife and can be linked to a variety of curriculum areas and transferable skills, such as creative thinking and persuasive writing.

27 April 2020

Fly tipping and illegal waste collection

21 April 2020

National lottery funding between £300 and £1000

16 April 2020

Fundraising campaign launched by council to help vulnerable residents of north east Derbyshire

15 April 2020

Latest north east Derbyshire community news - Covid-19

10 April 2020

Coronavirus – No burning or garden bonfires

9 April 2020

Learn British Sign Language

8 April 2020

Domestic violence or police emerency - silent solution. If you ring 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call.

  • Ring 999 and if it is not safe to respond to the BT operator when they ask what service you want.
  • Stay connected, if the operator hears any suspicious noise you will be transferred to the police.
  • If nothing is heard you may be asked to press 55, this will connect you to a police call handler.
  • Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance.
  • This system means that the police can respond to genuine emergencies when people are in danger, and accidental or hoax 999 calls do not distract them.
  • Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak you will be connected without being asked to enter 55.

7 April 2020

Covid-19 Cybercrime and security - staying safe

6 April 2020

In figures. What the Council has been doing since the coronavirus crisis hit our district.

3 April 2020

Food donations helping the most vulnerable

1 April 2020

Council to provide over £20 million of support to businesses during Covid-19 outbreak

31 March 2020

Planning Applications – working with you during the Covid-19 pandemic

Staying safe online during the Covid-19 pandemic (.pdf | 450kb)

East Midlands Special Operations Unit - Cyber safety (.pdf | 400kb)

Festival of Brass postponed due to Covid-19

30 March 2020

Green bin collections - After 10th April, the collections will be streamlined to black and burgundy bin collections ONLY, maximising staff potential at this difficult time.

Domestic abuse help for people in Derbyshire (.pdf | 520kb)

WhatsApp Service - The UK Government has today launched a GOV.UK Coronavirus Information service on WhatsApp.

North East Derbyshire District Council support in delivering vital medicines to residents

Financial Support Information for Residents and Businesses during Covid 19

All household recycling centres in Derbyshire are closed until further notice due to Covid-19

25 March 2020

Government advice on MOT testing - new guidance

Driving and theory test advice

Food donation points setup across the North East Derbyshire District

Hackney Carriage and Private Hire Vehicle testing suspended

24 March 2020

Bin collections remain unaffected by COVID-19

23 March 2020

After 23 March, all Area Housing Offices (Rykneld Homes) will be closed until further notice.

The Derbyshire Uneployed Workers Centres have closed for face to face enquiries. To speak to an advisor please email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone: 01246 231441

Please be aware from bogus callers, we have some advice for you on the online Community Support Team (.pdf | 200kb) leaflet. You can also receive email updates on local crime informaiton and new scam's to avoid on the Derbyshire Alert website.

20 March 2020

Doctors of the World have been able to share the Coronavirus (COVID-19) advice for patients. It is in available in 21 languages and produced in partnership with the British Red Cross, Migrant Help and Clear Voice:

North East Derbyshire District Council actions

  • Council initiates community support team for people affected by Covid-19
  • Taxi licensing - to minimise the risk to residents and staff the Council has suspended all Knowledge Tests and Safeguarding Courses until further notice. If you have already booked onto one of the affected Knowledge Tests or Safeguarding Courses you will be contacted by a member of staff.
  • Leisure centres will be closed from 10pm 20 March 2020 More linformation is available on our news release.
  • All official council meetings are cancelled, up until the May full council, which we will continue to assess.
  • Housing area offices are now closed. More information is available on the Rykneld Homes website.
  • Public events which were due to take place including VE Day, Brass Band Festival and Civic Service have now been cancelled. Should we be able to, we will be celebrating the VJ event in August.
  • All essential services are operating as normal.

UK Advice

Guidance on children of key workers being able to receive education

The Government has issued guidance for key workers who have dependants being able to recieve education.

Social Distancing

Public Health England has published advice on social distancing for everyone in the UK and protecting older people and vulnerable people.


  • Avoid contact with someone who is displaying symptoms of coronavirus. These symptoms include a high temperature and/or new continuous cough.
  • Avoid non-essential use of public transport, varying your travel times to avoid rush hour when possible.
  • Work from home, where possible.
  • Avoid large gatherings and gatherings in smaller spaces such as pubs, cinemas, restaurants, theatres, bars, clubs.
  • Avoid gatherings with family and friends. Keep in touch using remote technology such as phone, internet and social media.
  • Use telephone and or online services to contact your GP or other essential services.

If you are over 70, have an underlying health condition or are pregnant, it’s strongly advised you follow the above measures.

Guidance for households with possible Coronavirus

Public Health England has published guidance for households with possible Coronavirus infection.


  • If you live alone and have symptoms of the coronavirus illness, however mild, stay at home for seven days from when your symptoms started.
  • If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay home for seven days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14 day period starts from the day when the first person in the house became ill.
  • For anyone else in the household who starts displaying symptoms, they need to stay at home for seven days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.

Information in other formats

There are British Sign Language (BSL) videos explaining what coronavirus is and how to prevent the spread on Sign Health.

Information for people with learning disabilities is also available in Easy Read format from Mencap and Inclusion North.

Coronavirus information is now available in dozens of languages.