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COVID-19 Community / Residents Advice

Stay at home if you have coronavirus symptoms – a high temperature, a new continuous cough.

Do not go to a GP surgery, pharmacy or hospital.

Use the NHS 111 online coronavirus service to find out what to do.

For the latest advice on Coronavirus, please view the information on the Government’s website.

If you require help or support due to self-isolation, please fill in our online form.

Food Collection Points

The food donation sessions hosted by Parish Councils have now ended. The decision to stop the scheme is in line with the end of the Governments Shielding Scheme on the 31st July 2020.

We are very grateful to everyone who has generously donated food and to the Parish Councils who have made their venues available to use through this service.  

If you are aware of anyone who requires help with food or wishes to make a donation please check the following sites for your local food bank or donation site managed by Derbyshire County Council:

Help to find a food bank

Derbyshire County Council Food Donation Points


24 September 2020 

Face coverings in private hire vehicles and taxi's

On 23 September 2020 new rules were introduced making it mandatory for passengers to wear face coverings whilst in taxis and private hire vehicles.

A driver and/or operator can now refuse to take a passenger or ask a passenger to leave their vehicle if they fail to wear a face covering without a legitimate reason. If a passenger fails to comply, the Police have powers to remove them from the vehicle (using reasonable force if necessary), and issue a Fixed Penalty Notice.

The rules do not apply to those who are exempt from wearing face coverings or if a driver is using his vehicle for personal use. Further information and guidance for operators and passengers can be accessed via the links below.

Coronavirus (COVID-19): safer transport guidance for operators

Coronavirus (COVID-19): safer travel guidance for passengers

Face coverings: when to wear one, exemptions, and how to make your own

17 September 2020

As the prime minister announced last week, certain designated venues will have a legal duty to ask all customers and visitors to provide contact details, and to display an official NHS QR code poster so that customers and visitors can check into a venue using their NHS Covid-19 app. This applies to all beauty and close contact services, including hairdressers and barbers, nail bars, spas and tanning salons.

Customer logs will be mandatory from Friday 18th September.

QR codes will be mandatory from Thursday 24th September, when the app launches.

If customers choose to check-in using the QR code, then the business doesn’t also need to take the name or contact details of any member of the group.

QR posters are unique to each venue – businesses can download posters for each of their premises here. We would encourage all businesses to start downloading and printing posters now so that they are ready for when the app launches next week.

12 August 2020

Derbyshire County Council has added some handy information to their website about the NHS's Test and Trace system for individuals and businesses, including a British Sign Language video.

4 August 2020

The Covid-19 Pandemic has been an incredibly difficult time for tenants and landlords. The Government won’t provide further protections after August 24th 2020.

Rent arrears caused by the Pandemic could lead to a homeless crisis, but there is help available for tenants and landlords. We need Landlords to seek help now before you consider ending the tenancy for your tenants due to rent arrears caused by the pandemic.

We need Tenants to get help now if you think you may be at risk of losing your home.

Option 1

Landlords can approach Call B4 U Serve hosted by Derby City Council for support and advice. Call B4 You Serve can offer a number of solutions to get the tenancy back on track without resorting to costly legal action. Tel 01332 641408 or Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Option 2

If you are concerned about your financial position and think that this could put your tenancy at risk then please seek advice before it’s too late.

Citizens Advice Advice line

Chesterfield and North East 0300 4568437 (Bolsover, Chesterfield & North East)

Derbyshire Welfare Rights

This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 01629 531535 from 11am to 4pm on Monday, Tuesday, Thursday and Friday

Option 3

Derbyshire Law Centre have a team of homelessness prevention workers, expert advisors and senior solicitors that cover most areas in Derbyshire.

Derbyshire Law Centre are available to take calls Monday to Friday from 9.30am to 4.30pm on:

Telephone: 01246 550674

Freephone: 0800 707 6990

SMS/Text: 07781482826

Text Box: 018001 01246 550674

Alternatively you can email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Option 4

Even if you haven’t explored options 1 to 3 and your tenancy is still at risk then please contact the Councils Homelessness Prevention Team. Please do not leave this until the last minute. The more time the officers have the more options the Council will have to help you. This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 01246 231111 or use the on line referral portal North East Derbyshire referral

31 July 2020

The Government has announced that face treatments in beauty salons, spas, mobile/home-based beauty businesses and more in England will not resume tomorrow (August 1) as previously suggested, due to rising coronavirus R rate. Read the statement in full

28 July 2020

Local recruitment and support 24.07.20

9 July 2020

Children's Play Areas and Skate Parks in District of North East Derbyshire

The Government announced that playgrounds may reopen from 4th July 2020. However, this does not mean all playgrounds will reopen from that date We have created a COVID-19 playground info list (updated 29 July 2020) and will keep you updated on any changes. If the playground in the list does not show it is open, please don't use the equipment.

1 July 2020

We have added more local vacancies for the week commencing 30 June (.docx | 50kb) in the local area.

22 June 2020

The Derbyshire Dementia Support Service is here to support people livingwith dementia and their carers during the COVID-19 crisis. Read the Derbyshire dementia guidance document (.pdf | 450kb) for help and support that is available in Derbyshire.

18 June 2020

Local job opportunities in Derbyshire (.docx | 150kb)

10 June 2020

NHS test and trace system - information to look out for:

The NHS website confirms that:

  • You may be contacted by email, text or phone
  • Text messages will come from the NHS
  • Calls will come from the phone number 0300 013 5000
  • You will be asked to sign into the NHS Test and Trace contact tracing website at All other websites will be fake

The NHS Test and Trace service will not:

  • Ask for bank details or payments, as the service is free
  • Ask for details of any other accounts, such as social media
  • Ask you to set up a password or PIN number over the phone
  • Ask you to call a premium rate number, such as those starting 09 or 087
  • Ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • Ask you to access any website that does not belong to the government or NHS

28 May 2020

Government launches NHS test and trace system

Test and trace - how it works

26 May 2020

Local recruitment and support 22 May 2020 (.pdf | 365kb)

Child Safety Week

Parent pack - full of quick wins that can help put you in charge of child safety, even when you’re feeling under pressure.  

If you want to switch off or give your child something to engage them, there are some fun activity sheets at the back of the pack too.

22 May 2020

Respect our local communities say Derbyshire Leaders

Job vacancies form 14 May 2020 (.pdf | 500kb)

19 May 2020

Mental Health Awareness Week 18 May - 24 May 2020 - Kindness

12 May 2020

Government recovery plan (online accessible version)

Government recovery plan downloadable (.pdf | 1.73mb)

Find out how to get help if you or someone you know is a victim of domestic abuse.

Visit Peak District and Derbyshire Coronavirus advice

Recycling centres to open from 18 May 2020 for waste that cannot be stored safely at home

7 May 2020

Workplace Health and Safety - Covid-19

Green bin collections set to re-commence in north east Derbyshire

6 May 2020

First virtual Council meeting to be held at NEDDC

5 May 2020

The Relay UK service lets deaf, hard of hearing, or speech-impaired people in the UK alert police, ambulance, fire, or coastguard services by either calling via a relay assistant or texting a message to 999 using the emergencySMS service. Devices must be registered first. See The Relay UK service website for more details.

1 May 2020

The Skills Toolkit - Find free, high quality digital and numeracy courses in The Skills Toolkit.

30 April 2020

Living well with dementia - Essential help and advice for those with mild symptoms or friends, family and carers of those suffering with dementia. The resource has information on coping during the Covid-19 pandemic and further information on how to live well with dementia.

29 April 2020

Supporting Victims of Sexual Violence - Find out more information on their website for speaking to someone to get help and advice.

28 April 2020

Joined Up Care Derbyshire, also known as Derbyshire’s Sustainability and Transformation Partnership (STP) brings together health and social care organisations across Derbyshire. Working together more closely than ever before, the ambition is to provide the best care and services for people and make them as efficient and effective as possible.

Cyber and Fraud Information Sheet - Ransomware

Co-op gift card scheme to help those vulnerble in the district. Those who are self isolating and who are therefore reliant on others to do their shopping for them, can call a dedicated Co-op phone line on 0800 029 4592. The card can then be shared with friends,neighbours and volunteers to use on their behalf to shop in their local Co-op stores.

Eco schools at home - There are three different litter competitions, suitable for all ages, that can be completed during home schooling or in school. Each competition highlights the impacts of litter on wildlife and can be linked to a variety of curriculum areas and transferable skills, such as creative thinking and persuasive writing.

27 April 2020

Fly tipping and illegal waste collection

21 April 2020

National lottery funding between £300 and £1000

16 April 2020

Fundraising campaign launched by council to help vulnerable residents of north east Derbyshire

15 April 2020

Latest north east Derbyshire community news - Covid-19

10 April 2020

Coronavirus – No burning or garden bonfires

9 April 2020

Learn British Sign Language

8 April 2020

Domestic violence or police emerency - silent solution. If you ring 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call.

  • Ring 999 and if it is not safe to respond to the BT operator when they ask what service you want.
  • Stay connected, if the operator hears any suspicious noise you will be transferred to the police.
  • If nothing is heard you may be asked to press 55, this will connect you to a police call handler.
  • Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance.
  • This system means that the police can respond to genuine emergencies when people are in danger, and accidental or hoax 999 calls do not distract them.
  • Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak you will be connected without being asked to enter 55.

7 April 2020

Covid-19 Cybercrime and security - staying safe

6 April 2020

In figures. What the Council has been doing since the coronavirus crisis hit our district.

3 April 2020

Food donations helping the most vulnerable

1 April 2020

Council to provide over £20 million of support to businesses during Covid-19 outbreak

31 March 2020

Planning Applications – working with you during the Covid-19 pandemic

Staying safe online during the Covid-19 pandemic (.pdf | 450kb)

East Midlands Special Operations Unit - Cyber safety (.pdf | 400kb)

Festival of Brass postponed due to Covid-19

30 March 2020

Green bin collections - After 10th April, the collections will be streamlined to black and burgundy bin collections ONLY, maximising staff potential at this difficult time.

Domestic abuse help for people in Derbyshire (.pdf | 520kb)

WhatsApp Service - The UK Government has today launched a GOV.UK Coronavirus Information service on WhatsApp.

North East Derbyshire District Council support in delivering vital medicines to residents

Financial Support Information for Residents and Businesses during Covid 19

All household recycling centres in Derbyshire are closed until further notice due to Covid-19

25 March 2020

Government advice on MOT testing - new guidance

Driving and theory test advice

Food donation points setup across the North East Derbyshire District

Hackney Carriage and Private Hire Vehicle testing suspended

24 March 2020

Bin collections remain unaffected by COVID-19

23 March 2020

After 23 March, all Area Housing Offices (Rykneld Homes) will be closed until further notice.

The Derbyshire Uneployed Workers Centres have closed for face to face enquiries. To speak to an advisor please email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone: 01246 231441

Please be aware from bogus callers, we have some advice for you on the online Community Support Team (.pdf | 200kb) leaflet. You can also receive email updates on local crime informaiton and new scam's to avoid on the Derbyshire Alert website.

20 March 2020

Doctors of the World have been able to share the Coronavirus (COVID-19) advice for patients. It is in available in 21 languages and produced in partnership with the British Red Cross, Migrant Help and Clear Voice:

North East Derbyshire District Council actions

  • Council initiates community support team for people affected by Covid-19
  • Taxi licensing - to minimise the risk to residents and staff the Council has suspended all Knowledge Tests and Safeguarding Courses until further notice. If you have already booked onto one of the affected Knowledge Tests or Safeguarding Courses you will be contacted by a member of staff.
  • Leisure centres will be closed from 10pm 20 March 2020 More linformation is available on our news release.
  • All official council meetings are cancelled, up until the May full council, which we will continue to assess.
  • Housing area offices are now closed. More information is available on the Rykneld Homes website.
  • Public events which were due to take place including VE Day, Brass Band Festival and Civic Service have now been cancelled. Should we be able to, we will be celebrating the VJ event in August.
  • All essential services are operating as normal.

UK Advice

Guidance on children of key workers being able to receive education

The Government has issued guidance for key workers who have dependants being able to recieve education.

Social Distancing

Public Health England has published advice on social distancing for everyone in the UK and protecting older people and vulnerable people.


  • Avoid contact with someone who is displaying symptoms of coronavirus. These symptoms include a high temperature and/or new continuous cough.
  • Avoid non-essential use of public transport, varying your travel times to avoid rush hour when possible.
  • Work from home, where possible.
  • Avoid large gatherings and gatherings in smaller spaces such as pubs, cinemas, restaurants, theatres, bars, clubs.
  • Avoid gatherings with family and friends. Keep in touch using remote technology such as phone, internet and social media.
  • Use telephone and or online services to contact your GP or other essential services.

If you are over 70, have an underlying health condition or are pregnant, it’s strongly advised you follow the above measures.

Guidance for households with possible Coronavirus

Public Health England has published guidance for households with possible Coronavirus infection.


  • If you live alone and have symptoms of the coronavirus illness, however mild, stay at home for seven days from when your symptoms started.
  • If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay home for seven days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14 day period starts from the day when the first person in the house became ill.
  • For anyone else in the household who starts displaying symptoms, they need to stay at home for seven days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.

Information in other formats

There are British Sign Language (BSL) videos explaining what coronavirus is and how to prevent the spread on Sign Health.

Information for people with learning disabilities is also available in Easy Read format from Mencap and Inclusion North.

Coronavirus information is now available in dozens of languages.