Test and Trace Support Payment

If you have been told by NHS Test and Trace to self-isolate, either because you have tested positive for COVID-19 or prior to the 16th August 2021 you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period. You may also be eligible if you are the parent /guardian of a child 15 and under or 16-25 requiring additional support needs, who has been advised from the school / child care provider to isolate due to a confirmed case of COVID-19.

Important Information – A Track and Trace notification is not the same as an NHS self-isolation note. A Track and Trace notification to self-isolate will have an 8 digit reference number. If you have a self-isolation note this will contain 16 digits.

In order to be considered for a Track and Trace support payment you must provide a Track and Trace notification 8 digit reference number (if the claim is for you isolating), if for your child either the 8 digit reference for them (if tested positive) OR a letter from the school / child care provider, and have made an application within 42 days from the start date of your self-isolation period.   

The Test and Trace Payment is taxable if you are a taxpayer but is not subject to National Insurance Contributions. HMRC will automatically collect tax from your pay through your tax code, or self-employed recipients should report the payment on their 20/21 Self-Assessment tax return.

Who is eligible?

People who live in North East Derbyshire and have received notification from NHS Test and Trace on or after the 28 September 2020 or identified as a close contact (prior to the 16th August 2021) by the NHS COVID-19 App from the 10 December 2020 to self-isolate, or the parent/guardian of a child 15 and under, 16-25 requiring additional support needs, advised to isolate from the school or child care provider will be entitled to a £500 support payment if you meet all of the following requirements:

  • You comply with the NHS Test and Trace notification to self-isolate;
  • You are employed or self-employed;
  • You are unable to work from home and will lose income as a result and
  • You are in receipt of one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Job Seeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

Who is not eligible?

You will not be eligible for this scheme if you:

  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period);
  • Continue to receive full wages while you self-isolate;
  • Can work from home during a period of self-isolation;
  • Your period of self-isolation commenced before the 28 September 2020 when the scheme was launched
  • If you make an application 42 days after the start date of your self-isolation period
  • Have not received a notification from NHS Test and Trace telling you to self-isolate.

Before you start

You will need the following information to complete this form:

  • Your 8-digit NHS Test and Trace reference if claiming for yourself, if claiming as you are caring for your child your child’s 8 digit reference, if they have one, if not the letter from the school or child care provider advising them to isolate;  
  • A copy of the NHS Test and Trace notification you received. This can be a photo of the letter or email, but it must clearly show the date you received the notification and the Test and Trace ID;
  • A copy of your latest bank statement (issued in the last two months). This can be a photo but must clearly show proof of earnings;
  • Proof of self-employment such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns;
  • Your National Insurance number.

We will not be able to consider your application until you have provided all the information and evidence that we require to make a decision.

How to apply

You can make an application online by completing this form.

If you are unable to complete the form online you can contact our Revenues Customer Services Team on 01246 217600 and they will assist you.

Discretionary Support Payment Scheme

If you are not receiving one of these benefits but are on a low income and self-isolation will cause you financial hardship, you may still be entitled to a payment of £500 under the Discretionary Support Payment Scheme.

A discretionary payment of £500 can be made to individuals who:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone (after the 16th August) who has tested positive;
  • are employed or self-employed; and
  • are unable to work from home and will lose income as a result.