To report a noise complaint please use our do it online forms as the most efficient way to let us know.
Upon receiving a complaint we will require you to keep records of the noise nuisance. This may be used as evidence in a Magistrates Court at a later date. After submitting these records, our officers will undertake an investigation using a range of equipment including sound level meters and digital recordings.
Where a nuisance is found to exist, or is likely to occur or re-occur legal action may be taken against the person responsible to abate and prevent its recurrence.
Please be aware that noise from loud music can be considered a nuisance to neighbours at any time of day or night. If you are disturbed by loud music, then please speak to your neighbour in the first instance. If this does not work, then we can investigate this for you. If we receive a complaint of loud music the investigating officer will consider the following when assessing nuisance:
The volume of music, the bass content and the duration of the noise. You can report loud music via our ‘Self Service’ forms.
You can report a noisy neighbour by using our 'Self Service' forms.
If you don't feel that you can approach the person or company involved we can contact them on your behalf.
We will ask you to keep a diary of the noisy occurrences for approximately two weeks and we may come out and listen to the noise ourselves, and contact the other party/your neighbour. We will suggest a solution or compromise to both parties if we consider the noise to be unreasonable. However, it is possible that we feel there is no justification for our involvement. In this case, we would offer advice to you, and explain the reasons for our decision.
We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise.