Landlords and Tenants Help - COVID-19 Support

The COVID-19 Pandemic has been an incredibly difficult time for tenants and landlords. The Government won’t provide further protections after 20th September 2020.

Rent arrears caused by the Pandemic could lead to a homeless crisis, but there is help available for tenants and landlords. We need Landlords to seek help now before you consider ending the tenancy for your tenants due to rent arrears caused by the pandemic.

We need Tenants to get help now if you think you may be at risk of losing your home.

Option 1

Landlords can approach Call B4 U Serve hosted by Derby City Council for support and advice. They can offer a number of solutions to get the tenancy back on track without resorting to costly legal action.

  • Telephone: 01332 641408
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Option 2

If you are concerned about your financial position and think that this could put your tenancy at risk then please seek advice before it’s too late.

  • Citizens Advice - Advice Line:
    • Telephone: 0300 4568437 (Bolsover, Chesterfield and North East)
       
  • Derbyshire Welfare Rights:
    • Telephone: 01629 531535 - from 11am to 4pm, on Monday, Tuesday, Thursday, and Friday
    • Website: This email address is being protected from spambots. You need JavaScript enabled to view it.
       
  • Money Advice Service:

Option 3

Derbyshire Law Centre have a team of homelessness prevention workers, expert advisors and senior solicitors that cover most areas in Derbyshire.

They are available to take calls Monday to Friday, from 9.30am to 4.30pm:

  • Telephone: 01246 550674
  • Freephone: 0800 707 6990
  • SMS/Text: 07781482826
  • Text Box: 018001 01246 550674
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Option 4

Even if you haven’t explored options 1 to 3 and your tenancy is still at risk, please contact the Council's Homelessness Prevention Team. Please do not leave this until the last minute. The more time the officers have the more options the Council will have to help you.