Council Tenants Open or Close
Please click here to visit the Rykneld Homes website.
Handyperson Service Open or Close
The Derbyshire Handy Van Network is open to people who are 60 and over or who have been referred to us by one of our partner organisations. Our Handy Van person can visit your home to help with the following:
- Home fire safety checks
- Checking and fitting smoke alarms
- Energy efficiency advice
- Practical tasks
The service can help with practical tasks such as:
- Changing light bulbs
- Removing or hanging curtains
- Fitting blinds
- Securing carpets and rugs
- Fitting key safes and grab rails
- We can also (with your permission) contact other organisations on your behalf to help you access additional services that may benefit you, for example The British Legion or the Citizens Advice Bureau.
Unfortunately the service cannot offer an emergency service for plumbing or electrics. If you need help finding a reliable, local company to carry out work at your property Derbyshire County Council can provide details of businesses who have registered on their Trusted Trader Scheme.
Housing Benefit and Council Tax Support Open or Close
Please visit the main page here: Benefits and Council Tax Support
Rykneld Homes Open or Close
Please click the link here to visit the Rykneld Homes website.
Affordable Housing Open or Close
Share Ownership and Help to Buy Schemes
Register Providers Partners
Registered Providers are 'Registered Social Landlords' (not private landlords) who provide housing for rent and shared ownership in much the same way as councils do and are not-for-profit organisations.
To rent one of the Housing Association properties, applicants will be nominated from the Councils' waiting list via the Rykneld Homes Choice Move team. The properties will be allocated through the banding and bidding process and will be in line with the Councils' Choice Based Lettings and Allocations Policy.
For more information about each Housing Association visit their website by clicking the links below:
Housing 21 Guiness Northern Counties Equity Housing Group South Yorkshire Housing Association Metropolitan ASRA Group East Midlands Housing Derwent Living Peak District Rural Housing Waterloo Housing Group
Basic Bank Accounts Open or Close
Basic bank accounts
Basic bank accounts are aimed at giving everyone access to banking facilities. They are a basic, no frills account and are available from all major banks.
If you don’t currently have a bank account or, if you are not able to get a standard current account, you should look into basic bank accounts as an option. For further information please view the attached PDF and visit the Money Advice Service website.
Anyone can get into mortgage difficulties, and it can happen for many reasons, for example:
- An increase in mortgage rates
- Family breakdown/Separation
- The arrival of a new baby
- The loss of overtime - and several others.
If you start to get into mortgage arrears do not panic; but do recognise that it will not just go away, and you need to take action as soon as possible by contacting the lender, Citizens Advice Bureau or the Law Centre.If you live in the District of North East Derbyshire and have a problem paying your mortgage and you want to talk to someone about how to prevent losing your home, you can Contact the Housing Options team or the following organisations;
NE Derbyshire Citizens Advice Bureau telephone 0300 4568437
Derbyshire Law Centre telephone: 01246 550674 or Freephone 0800 7076990
Don't get bitten by a loan shark!
Loan sharks are illegal moneylenders. If you have financial problems do not borrow from a loan shark.You can get free financial advice in confidence from North Derbyshire Citizens Advice Bureau and Derbyshire Law Centre. They can help you re-organise your debts and contact your creditors to make reasonable offers that you can afford.
For more information visit the Stop Loan Sharks website www.stoploansharks.co.uk or to report a loan shark you can telephone: 0300 555 2222.
Alternatively you can contact your local Public Protection Project Team, telephone: 01332 644 000.
These agencies will help you for free and will be in strict confidence.
Loan sharks will take your money over and over again!
Domestic Violence Open or Close
Stop Domestic Abuse in North East Derbyshire
If you are experiencing domestic violence or sexual abuse and need support, advice or access to refuges, contact the Derbyshire Domestic Violence and Sexual Abuse Service, for men and women.
What is Violence or Abuse?
It is about power, and this can be about controlling a partner by either physical or emotional abuse. It is rarely a one-off event. There are also many different forms of abuse, and physical attack is only one of them. Perhaps most of us think of a black eye or broken arm, but sex can be used as a way of dominating a partner, so can ridicule, control of family finances, and shouting and screaming.
If you, or you know of someone who is being abused, don’t hesitate to get help and protection now, please contact the Housing Options Team for further information, help and advice.
Other Useful Contact Details
Derbyshire County Council - Out of hours service 0845 6058058
Emergency Accommodation - Call Derbyshire - 01629 532600 or 0845 6058058
Rights of Women (Legal Helpline) Tel: 020 72516577
Derbyshire County Council - Domestic / Adult Violence link
Homelessness Open or Close
From October 2018 selected authorities must refer people who are homeless or threatened with homelessness to local authorities.
Homeless referrals (Duty to refer)
The North Derbyshire Homeless Pathway has been introduced for single people from the age of 18yrs who are homeless or threatened with homelessness. All referrals for single homeless people from the Bolsover, Chesterfield and North East Derbyshire areas will be made via the new single point of access that has been developed in partnership with local services and organisations to offer tailored holistic and connected support for single people.
Clients can access support for the following:
- Support to look at housing options
- Support with basic provisions
- Benefits advice
- Support with general health and mental health via specialist nurses
- Support to access funding for deposits, rent in advance
- Tenancy support
- Outreach service to engage clients who struggle to access services
- Group activities
The new pathway strengthens our commitment to support those agencies and organisations with or without a duty to refer people who are homeless or threatened with homelessness to local authorities.
The Government have issued guidance on the Duty to Refer and this can be found here https://www.gov.uk/government/publications/homelessness-duty-to-refer
If you are homeless now, or are threatened with being made homeless within the next 56 days please contact the Housing Options team for advice as soon as possible on 01246 231111 or complete the online enquiry form.
The legislation around homelessness has changed with the introduction of the Homelessness Reduction Act (HRA 2017) from April 2018. For more information on the new changes please read the Homeless how can we help guide.
Guidance explaining the new homelessness legislation changes can be found in fact sheets produced by the Government and in further detail in the new Homelessness Code of Guidance which sets out what Local Authorities in England must follow to deliver the required homelessness services.
We have a Deposit Guarantee Scheme for those who are homeless or threatened with homelessness to help finance a new rental property. For more information on Landlord deposit scheme click here and New application deposit scheme click here. If you need more information please contact Jo Richardson at the Housing Options team on 01246 231111
We have a number of dedicated information leaflets available for people to access. Each leaflet has a range of contact information for support services and agencies that can help you if you are homeless or threatened with homelessness. Each leaflet also gives advice on how the council can help you.
If you are worried about paying your rent or mortgage the Derbyshire Law Centre and Shelter can provide advice to help prevent problems getting out of hand.
You can contact Derbyshire Law Centre:
- Telephone: 0800 707 6990 or 01246 550674
- Web: https://derbyshirelawcentre.org.uk/
You can contact Shelter on:
- Free telephone helpline: 0808 800 4444
- Web: https://england.shelter.org.uk/housing_advice/homelessness
The Housing Options team can also help people who are sleeping rough in NE Derbyshire during the freezing weather.
Under normal circumstances the council has to assess if a person is deemed to be homeless under set criteria – but this is suspended when temperatures fall below zero for three consecutive nights and the council can offer emergency shelter, for help telephone 01246 231111 or contact the Out of Hours Service if the Council is closed.
For more information on sleeping rough please visit the Streetlink website.
Out Of Hours Service
Call Derbyshire is the "Out of Hours" service for homeless households in Derbyshire, if you require assistance when the Council is closed you can contact this team on:
If you rent a council property and are having difficulties paying your rent, please contact Rykneld Homes in the first instance.
Local Authority Mortgage Scheme (LAMS) Open or Close
The scheme is aimed at first time buyers only who can afford mortgage payments but not the initial deposit.
The Local Authority can provide a mortgage deposit bond guarantee. A top-up indemnity to the value of the difference between a lower loan-to-value (LTV) mortgage (i.e. 75% - requiring a 25% deposit) and a 95% LTV mortgage. The potential buyer will thereby obtain a 95% mortgage on similar terms as a 75% mortgage, but without the need to provide the substantial deposit usually required.
In addition to meeting the mortgage application criteria required by Leek United Building Society, applicants must also comply with the Authority's local criteria:
• Maximum property value in North East Derbyshire District Council area of £175,000 and in Bolsover District Council area of £150,000.
• Property must be located within North East Derbyshire district Bolsover district.
Further information or enquiries please see the Leek United Building Society website. Or alternatively customers can call into their local Leek United branch or call the Society at the Head Office on 01538 380047 or at the Derby Branch on 01332 344708. Please see the attached factsheet for additional information.
Moving On Support Open or Close
Rocket Fuel - Top Tips for Moving On, which the PDF version is available to download, is a guide for people in supported accommodation moving to longer term or permanent homes. It provides useful information and tips for moving-on.
If you are currently living in supported accommodation then you may be eligible to access accommodation under the Move-on Protocol. Ask your support worker for more details. You and your support worker will first need to complete a MOP form, and then a R2M form when you are ready to move-on to your own accommodation.
Neighbour Nuisance Open or Close
Most people are able to get on with their neighbours and rarely have any problems. Other people are not so lucky and in the worst cases their lives can be made a misery.
We want you to be able to live peacefully in your home and community, and we will try to help you when there are problems.
Please download our Frequently Asked Questions for more information.
Out of Hours Service Open or Close
If you are homeless or need emergency housing and the Council is closed then contact Call Derbyshire which is the "Out of Hours" service for homeless households in Derbyshire.
The team will be available between 5pm and 9am Monday to Friday and 24 hours per day during weekends and bank holidays.
Call Derbyshire contact details; telephone 0845 6058058 or 01629 532600
Private Housing Open or Close
Renting a home from a private landlord or agent is a good housing solution and very flexible. Often this is the first accommodation people live in once they leave home.
The private rented market is very varied and the standard of accommodation and management can also differ greatly. We can give you guidance on the legal standards for private rented housing, advice on how to go about letting or renting a property and what to do if you have problems. We have a range of powers that can be used to ensure properties are safe and well managed and tenants are free from harassment and nuisance.
We can offer advice and guidance for people who are or are thinking about becoming private tenants, download the Private Renting for Tenants PDF for further guidance.
Disabled Facilities Grant
What is a Disabled Facilities Grant?
If you or a person living with you is disabled, you may qualify for a Disabled Facilities Grant (DFG) to adapt your property to enable the disabled person to live as independently as possible.
Who can apply for a Disabled Facilities Grant?
Owner- occupiers, landlords and a wide range of tenants can apply for a DFG. You can apply if you are the disabled person, the landlord of a disabled person, or someone living with a disabled person.
Private sector tenants require consent from their landlord prior to any works being carried out.
If you are a tenant of Rykneld Homes, please see the following link. https://www.rykneldhomes.org.uk/your-home/living-independently/adaptations/
Do I qualify for a grant?
The disabled person will need to have an assessment by occupational health at Derbyshire County Council, who will advise us what works are considered necessary and appropriate for your or their needs. If you think you need an adaptation in your home contact Call Derbyshire on 01629 533190 and press option 2 to arrange an assessment of your needs.
If Derbyshire County Council decide that adaptations are required, they will then forward recommendations to us and we will make sure that the works are reasonable and practical for your home.
What adaptations can be carried out?
Typical work may include-
- Providing adequate wash facilities e.g. replacing a bath with a level access shower
- Adapting heating and lighting controls, e.g. by placing them at wheelchair height
- Facilitating access into the home or within it to the bathroom or bedroom, e.g. by a stair lift
How is the grant calculated?
Applicants must be financially means tested to assess whether you are required to make a contribution towards the works. Any contribution depends on your household income and household savings over £6,000. Disabled children under 18 can get a grant without their parents’ income being taken into account.
The maximum grant payable is £30,000.
There are conditions to the grant which means that the amount of grant may be reclaimed if the property changes hands within the 10 year condition period. Any repayment will be limited to amounts that exceed £5000, but will not exceed a repayment of £10,000
IT IS IMPORTANT NOT TO START ANY WORKS BEFORE FORMAL GRANT APPROVAL IS ISSUED. PAYMENTS CANNOT BE MADE FOR COSTS INCURRED PRIOR TO FORMAL GRANT APPROVAL
How do I apply?
If you think you need an adaptation in your home contact Call Derbyshire on 01629 533190 and press option 2 to arrange an assessment of your needs. If an adaptation is determined as necessary, your case will be referred to the District Council and we will contact you to progress your application.
If you wish to discuss this in more detail, please contact the Technical Support Team in Environmental Health on 01246 217873
Harassment and Illegal Eviction
Our Housing Options team assist people who are threatened with harassment and eviction and can offer advice on illegal eviction and private tenancies.Harassment and illegal eviction of tenants is a criminal offence, prosecuted by local authorities and the only way a tenant can be made to leave their property is via a court order. A person found guilty of harassment or illegal eviction faces a maximum fine of 5,000 pounds or up to 6 months in prison. They will also have a criminal record. Tenants can also take civil action and may win thousands of pounds in compensation
If you are suffering harassment or illegal eviction, you should ring the Housing Options team on the contact details below or visit our offices at Wingerworth preferably by appointment. If urgent problems arise outside office hours ring the police - tel: 01246 220100.
DASH Landlord Accreditation
The Council invites landlords to join the DASH Landlord Accreditation Scheme.
The Council has worked in partnership with DASH (Decent and safe Homes) Services since 2005 and the landlord accreditation (formally known as EMLAS) is a region-wide scheme that encourages and rewards good property standards and management practice in the private rented sector.
Membership normally costs £99 however Landlords in North East Derbyshire are able to join FREE of charge and membership will last 3 years.
ARLA website Counselling Directory Shelter Decent and Safe Homes (DASH)
Housing Health and Safety Rating System - HHSRS
The Housing Health and Safety Rating System (HHSRS) is used to assess potential risks to the health and safety of occupants in residential properties.The assessment method focuses on the hazards that are most likely to be present in housing, tackling these hazards will make homes healthier and safer to live in.
Full information on HHSRS can be found on the Decent and Safe Homes (DASH) website. The Government has also issued guidance on HHSRS for landlords and other property related professionals.
HMOs - Houses in Multiple Occupation
A domestic property is a House in Multiple Occupation (HMO) if the following applies:
Your home is a house in multiple occupation (HMO) if both of the following apply:
- at least 3 tenants live there, forming more than 1 household
- you share toilet, bathroom or kitchen facilities with other tenants
Your home is a large HMO if all of the following apply:
- it’s at least 3 storeys high
- at least 5 tenants live there, forming more than 1 household
- you share toilet, bathroom or kitchen facilities with other tenants
The Governments website has the full definition and regulations for HMO’s. If you wish to apply for a HMO licence or require further information please contact us.
We are alerting local landlords who manage houses in multiple occupation (HMOs) to important forthcoming HMO property licensing changes.
From 1st October 2018 all Houses in Multiple Occupation (HMO’s) with 5 or more occupiers living as 2 or more households, must have a HMO Licence from their local authority. Where a HMO is occupied by less than 5 people, it will not require a licence.
The Government have introduced this change to widen out the scope from the previous HMO licensing regime, which only applied to HMO properties of three storeys or above.
When assessing a licence application, the Council will consider the suitability and condition of the building for the number of proposed occupiers, as well as the suitability of the proposed licence holder. Applicants will need to demonstrate that fire safety arrangements are in place and adequate, and that the building has sufficient space and amenities. A list of required documents (such as current gas safety certificate and electrical installation condition report) will also need to be supplied for the application to be a valid one.
Landlords of relevant HMO properties must ensure that they submit an application for an HMO licence to the Council. Applications can be made by contacting the Joint Environmental Health Service for an application form. Guidance on making an application is also available on the Council’s website. There is an initial application fee of £496 with a further fee when the licence is granted of £111 making a total HMO licence fee of £607 (we are under a legal obligation to split the fee). The HMO licence will last for up to 5 years.
There are significant financial penalties for landlords should applications not be made and if they continue to operate the HMO after 1st October 2018. If landlords do not have a licence, or breach HMO licence conditions, they are committing a criminal offence.
Landlords of properties who are already licensed under the previous HMO licensing scheme do not need to re-apply until their current HMO licence is close to expiry.
For further information please contact Joint Environmental Health Service on 01246 217877.
Park homes, mobile homes and caravans
Caravan sites may be residential, holiday or touring sites and if you use land as a caravan site you will almost always need to get planning permission and a site licence from us. For further information click here for the attached PDF.
Gypsies and Travellers
Everyone has rights, including Gypsies, Travellers and people on whose land unauthorised camping takes place. Gypsies and Travellers are protected from discrimination by the Race Relations Act 1976, together with all ethnic groups who have a particular culture, language and values, including white and black people.
We will deal with calls about illegal camping on council property and work with other agencies to try and balance the rights of all of those involved by following the Derbyshire Inter-Agency Guidance on dealing with illegal encampments. A copy of the guidance is attached. For a quick guide see the questions and answers PDF attached.
Telephone Numbers Website Links Derbyshire County Council: 01629-580000 extension 7384 Friends, Families & Travellers Derbyshire County Council Traveller Liason Officer 01629 538466
Derbyshire Police: 101 - non-emergency number
Choice Based Lettings Open or Close
The Choice Based Lettings (CBL) and Allocation Policy review has been completed and was implemented from 1 April 2018. The key changes which have been identified are detailed in the Summary of Key Changes document.
Our Choice Based Lettings Allocations Policy details how our Arms Length Management Organisation (ALMO), Rykneld Homes, will allocate our housing stock. This policy applies to both new applicants and Council tenants who wish to transfer to another property (restrictions may apply). The policy covers key areas such as: how people apply to join the housing register, the system of advertising, how to 'bid' for properties and how properties are allocated to successful applicants. More information is available on Rykneld Homes Limited website.
Disabled People Housing Needs Open or Close
The Disabled People’s Housing Needs Study examines the housing needs of people with physical disabilities in Nottinghamshire and Derbyshire. It was undertaken by Ecorys and Consult CIH on behalf of fifteen local authorities. The aims of the study are:
- To better understand how to meet the housing needs of people with physical disabilities.
- To better understand the means by which appropriate housing for disabled people can be delivered.
- To obtain a good evidence base for the development of housing for disabled people.
The focus of the research is on the physical structure and facilities rather than support and care issues.
Key Findings for North East Derbyshire
- The study estimates that there are 132 households with wheelchair users whose needs will not be met as of 2013. This figure will increase to 150 by 2033.
Demand is highest for two-bedroomed properties (bungalows or ground floor flats, in a mix of tenures).
24% expect to be able to afford to buy their next home, while 67% expected to find it in the social rented sector.
The main barriers which would prevent people from moving are having to move away from family and friends, concerns about the upheaval of moving and the lack of or un-affordability of a suitable home.
Based on the study we will incorporate the following:
- We will work with customers to make sure we know what housing they need and where
- Work with developers, Arms Length Management Organisations (ALMOs) and Housing providers to help them deliver more wheelchair and mobility housing in inclusive new developments & regeneration schemes
- Improve the design specification and make it future-proof and flexible
- Deliver a better choice of housing across tenures
- Look at the issues disabled people find in private rented housing
- Improve access to information about the housing choices available, help people plan ahead and look at a ‘one stop shop‘ approach
- Help providers and agencies work in a more joined up, person-centred way, looking at life cycle needs
Homelessness Strategy Open or Close
A new joint strategy with Bolsover District Council and Chesterfield Borough Council has been completed which addresses homelessness across North Derbyshire, to view the strategy clickhere.
Becoming homeless can be emotionally upsetting, disruptive to adult's and children's lives and financially costly. The Homelessness Strategy will look at ways of preventing, where possible, families and individuals becoming homeless by offering;
- advice to prevent people becoming homeless
- support in finding alternative accommodation and moving on in a planned way
Help is provided by professionally trained staff in strict confidence from a variety of agencies. The Housing Options Team can refer people for;
- Free adult relationship counselling
Free mediation between parents and young people 16 and older
Free support and advice for women and men suffering domestic abuse and violence
Free debt counselling and financial advice
Free advice on landlord and tenant problems
Free support and counselling on drug and alcohol misuse
Free support for people with mental health problems
And for other problems that may lead to homelessness
If you wish to discuss the Joint Strategy please contact 01246 231111 and ask for the Housing Options Manager or if you require housing advice please see our Housing Advice pages which will provide further information.
Housing and Economic Development Strategy Open or Close
Housing and Economic Development Strategy 2015 - 2020
The council has previously had separate strategies for Economic Development and Housing but has decided to deliver a joint Strategy in recognition of the council's key priority to deliver growth in the district as part of its recently launched Growth Strategy.
The joint Housing and Economic Development strategy recognises that new jobs, new businesses and new housing are essential elements in creating an economically vibrant place where all people want to live and work. The proposed 8 objectives outlined in the strategy have been identified to tackle the challenges and opportunities facing the district over the next 5 years.
The eight objectives are:
- Supporting Enterprise - Maintaining and Growing the Business Base;
- Maximising Employment, Skills and Training Opportunities;
- Unlocking the Potential of Major Employment and Housing Sites;
- Realise the Vitality and Viability of Town Centres;
- Supporting the Rural Economy, including Tourism;
- Maximise Affordable Housing to Rent and Buy Through New Build and Making Best Use of Existing Stock;
- Enable People to Live in and Sustain Healthy Homes;
- Prevent and Reduce Homelessness.
If you would like to discuss the Strategy in more detail, please contact the Housing Strategy or Economic Development Team.
Housing and Economic Development Summary
Housing Market Area Open or Close
What is the Housing Market Area?
In 2005, a report for the East Midlands Regional Assembly and the Regional Housing Board identified North East Derbyshire, Chesterfield, Bolsover and Bassetlaw as a Housing Market Area (ND&B HMA). It was recognised that these four authorities face many similar issues and are joined by the common factor that their housing markets are all influenced by the major urban areas of Sheffield and Rotherham, located across the regional border.
The Strategic Housing Market Assessment (SHMA)
The North Derbyshire and Bassetlaw SHMA has been prepared by GL Hearn Limited and it considers future housing need in the HMA over the period to 2031.
It considers how many homes and what type are needed, both market and affordable, as well as what housing is required to meet the needs of specific groups within the population including older people and those with disabilities.
The Sensitivity Testing Report provides a sensitivity analysis of the projections prepared in the Strategic Housing Market Assessment considering alternative scenarios for household formation. It also considers the most recent evidence regarding migration trends to test if the underlying population projections on which household growth is projected remain sound; and it considers the projections for employment growth understanding past trends and likely future prospects for economic activity and employment rates.
The reports are attached in PDF format.
Housing Needs Survey Open or Close
We have carried out a series of Housing Needs Surveys in partnership with Chesterfield Borough Council, Bassetlaw District Council and Bolsover District Council.
This research was undertaken to build on the current information held by the Authorities and to identify specific housing needs and aspirations of people within these particular groups. The information collected is used to develop appropriate housing strategies and ensure that the needs of people with chaotic lifestyles are accounted for during strategic planning.
Click on the links below to see the Housing Needs surveys.
Long Term Housing Regeneration Strategy Open or Close
We are working in partnership with Rykneld Homes to carry out the regeneration of Council housing throughout the district to ensure we provide quality, sustainable homes which are fit for generations to come.
For further information please click here to visit the Rykneld Homes website .
Older People's Housing Open or Close
We have a number of 1 and 2 bed-roomed bungalows, ground floor flats and Sheltered Schemes throughout the district, all managed by Rykneld Homes. The benefit of these properties are that they are all connected to the Independent Living Service which supports vulnerable residents aged 55 and over.
Please contact Rykneld Homes for further information or if you wish to apply for this type of accommodation.
Extra Care Housing
Extra Care schemes provide accommodation for older people aged 55 years and over who may wish to live independently but need extra care and support. While some people will need the extra care services only occasionally, other residents may need to have 24-hour care available. It is expected that people will have been assessed by Social Care and are in receipt of a care package.
The district has two Extra Care schemes, both having all 2 bed-roomed apartments with a range of communal facilities. Most of the apartments are for rent, however a small number are available to buy.
The links to the Registered Provider websites are below which gives more information on each of the schemes.
Allocating the Apartments
The lettings of all the apartments will be allocated by an allocations panel made up of various agencies. The allocations panel will make an offer of accommodation based on the level of care and housing need.
Tenancy Strategy Open or Close
Every Local Housing Authority was required under The Localism Act 2011 to have a tenancy strategy in place by January 2013.
Through the adoption of the Localism Act the Government introduced a range of new tenure options, including fixed term flexible tenancies and also a new power enabling local authorities to discharge their statutory homelessness duty into the private rented sector.
Tenancy Strategies are designed to provide a framework and guidance on policies relating to tenure options, succession, allocations and how registered providers should use the changes when granting tenancies in local authority areas. Registered providers of affordable homes are required to have due regard to the tenancy strategies of the local authority areas in which they operate.
Younger People's Housing Open or Close