We have identified some key questions you may have when thinking about coming back to our centres. Please find the below information to help you as much as possible for when you return.
What are you doing to reduce the risk of infection?
Our staff will be continuously cleaning the facility concentrating on touch points. All areas have reduced capacities and we are enforcing social distancing throughout the building. We ask customers to adhere to the guidelines issued. All activities must be pre-booked which can be done online, through Reception or by calling Reception. All staff have the correct PPE needed to carry out their roles safely.
How often will staff be cleaning?
Staff will be continuously walking round the facilities and cleaning areas- in particular touch points. All areas will be cleaned throughout the day and cleaning schedules have been updated to reflect this. The changing rooms at SPLC will be closed Mon-Fri 2.00-3.00pm for a deep clean, at Eckington this will be between Mon-Fri 1.30pm-2.00pm and at Dronfield Mon-Fri2.30pm-3.30pm.
How do I visit the centre safely?
Ensure you arrive 5 minutes before your activity begins. You will need to queue at the facility so please come prepared for the elements as this may be outside. If attending a dry side activity please arrive at the centre ready to participate. Do not bring a towel with you and use all cleaning and sanitizing products provided by the centres when needed. You may bring your own hand sanitizer if you wish. Please adhere to all social distancing within the centres and follow the instructions of staff at all times. After your session please leave the centre as promptly as possible following all social distancing and make sure you have cleaned any equipment as requested by staff.
Can I bring my own cleaning equipment?
Customers are welcome to bring their own hand sanitiser and wear a face mask to the facility if they wish. We ask you not to bring your own cleaning equipment such as wipes etc as this will all be provided for you. This also will ensure all cleaning equipment used is to the correct standard and has been subject to the Council’s COSHH and risk assessment process.
Do I need to wear a face covering?
Face coverings as you enter public flow areas are now encouraged for anyone aged 11 years and over, this includes café areas if not eating or drinking. You may remove your face covering once you reach your chosen activity
Can I wear a face covering when exercising?
In most cases no, Government guidance states the following: All forms of face coverings may restrict breathing efficiency and should not be used during exercise except on specific advice from a physician
What action will be taken if somebody develops COVID-19 symptoms within the facility?
Immediate action will be taken and we will work closely with Derbyshire County Council’s public health team and follow their advice which is documented in the ‘Derbyshire response to COVID-19 local outbreak plan’
What activities are available?
The full list of activities can be found on our website. The pool and gym are open and must be pre-booked in hour sessions. We are running a reduced timetable and have limited space in the sports hall. Any team activity such as football, netball, basketball is not currently taking place within the facilities.
Tiers 2 (High) and 3 (Very high)
The Government has mandated the following restrictions for the playing of indoor sport in Tiers 2 and 3:
- Organised sport amongst adults (18 and over) is not permitted – the rule of six no longer applies in these areas. Therefore the following types of activity cannot take place:
- Club night/matches
- No Strings Badminton
- Any form of competition, including league matches
- Group coaching (more than one person)
The following are permitted:
- Adults – household only playing on a court
- Juniors/disability activity – in line with our current guidance
- 1-1 coaching
Tiers 2 (High) and 3 (Very high
Only the following is permitted
- Single player can do solo practice
- Players from the same household or support bubble can play the full squash game
- One to one coaching with adults using socially distanced practices can take place
- Players from educational teams or with disabilities
- Juniors in a coach led/supervised activity
Players from different households CANNOT play any form of the game including @sides’ or socially distanced practices
How can I book a class/gym/swim?
This needs to be pre booked. This can be done at our new Leisure Hub, calling the centre, or by visiting the Reception desk.
At Leisure Hub, if you are an existing member you can register for an online account, or if you are new to us when you register it will automatically allocate you a No Strings Membership, you will then be able to book online. You will need a membership before you can book over the phone or at reception.
We have added some simple Leisure hub guidance (.pdf | 350kb) for you to help you use the hub.
Can I hire equipment?
To make sure we keep things as clean as possible, none of the centres are hiring out any equipment to customers (squash/badminton rackets, shuttlecocks, squash balls, armbands etc.)
Are changing rooms open?
We encourage all those taking part in activities to turn up ready to take part in their session and to leave promptly as soon as it is finished. Toilets throughout the facility will be available for use at all times and changing rooms will be open.
Can I use the showers?
Showers will be available, however we are encouraging people using the pool to turn up “Beachready”. This includes showering at home beforehand, turn up with costume on underneath clothes, then after swim, towel down, get dressed and shower at home.
Can I use hairdryers?
Hairdryers will not be available to use in Stage 1 of reopening.
Can I bring my own towel to the gym?
No- no personal towels of any kind are allowed to be used in the Gym or in classes. Tissue is available for all.
Can I buy a towel/goggles/swimming costume?
Retail products will be available to buy.
Can I bring my own water bottle?
Yes you can bring your own water bottle into the gym and water dispensers will be available.
Can I bring a bag into the gym?
We ask that no bags are bought onto the gym floor. Lockers are provided at sites that can be used to store a bag.
Will the toilets be available to use?
All toilets will be open in the facilities.
Can I pay with cash or is it contactless?
Please aim to pay via contactless methods if you need to pay for an activity.
Will the cafes be open?
The cafes at Dronfield and Eckington are now open with a limited menu and social distancing measures in place.Takeaway service is now available.
Will the soft play centre be open? (Eckington)
No the soft play will not be open in phase one of re-opening.
What happens to my membership payments?
Normal Direct Debit charges will resume from 1st September 2020.
Please note: if you had frozen your membership, this freeze will remain on the membership until the date specified by you.
I paid upfront. What happens to my membership?
All annual membership will have the weeks we have been closed added on to the end of the membership. We are trying to do this at the centre but due to the volume we ask customers to bear with us.
I was in a commitment- what has happened to this?
Your membership commitment will be extended for the length of time that the facility has been closed so you will fulfil the length of commitment you originally signed up for.
What classes are on?
We are currently running a reduced timetable at all sites. This may increase in future weeks and months but takes into consideration the social distancing rules and allows for thorough cleaning of the equipment and facility in between sessions.
How many people in a class?
This varies per class and depends on where the session is being held. Social distancing measures are in place in all classes.
We are working towards Swim England and Swimming Teachers Association guidance.
What is happening with swimming lessons?
Our swimming lessons resumed as of Monday 7th September. Please contact your usual facility if you would like any further information.
Will my child’s assessment criteria be the same as before the closure?
Yes the assessment criteria for all children will be the same as before the closure. Please be aware though, as the children have had a long break, all will be re assessed on their first week back to lessons.
Will my class be at the same day and time?
Due to the current situation we are having to re asses how we deliver lessons. This may unfortunately result in a class time change.
Will my child start back on the same level?
Yes, though all children will be re assessed on return.
How can I make a payment, my credits are running low?
You will be able to make payment for your lessons via the normal channels. Over the counter or online.
How will the lessons abide by the governments social distance guidelines?
Every aspect of social distancing will be adhered to, in the pool, access and exit from the facilities. This is changing day by day so this may differ each week you attend.
Will the classes numbers still be the same as before the closure?
Class numbers have reduced to reflect government guidelines. Beginner level max of 6 children, improver levels up to 8 children. All pre-school lessons a child must be accompanied in the water by an adult 16 years +
Will social distancing affect the safety of my child?
Our main priority is to keep children, customers and staff safe at all times. This will never be put at risk whilst running any activity at our facilities.
Will I be able to watch my child’s lesson?
We have worked hard to ensure all parent get to view their child’s lesson. Chairs have been allocated on poolside, spaced 2m apart. Parents can view the lessons from here.
My child is on the waiting list for swimming lessons, when will you start to re-enrol?
Teachers are continually assessing space across the programme, as spaces come available they will work through the waiting list, so please wait to be contacted. There is currently a long wait for Junior swimming lessons.
Will all equipment be sanitised before my child uses it?
Children will be allocated their own equipment for each lesson, this will then be sanitised before it gets used by anyone else.
Should my child use the changing rooms before and after lessons?
We will be encouraging swimmers to come “beach ready” swimming attire under their clothes. They will be directed straight on to poolside where there is provision to leave clothes and use changing rooms after lessons. Parents will view from the poolside in socially distanced seating.
Is my child going to have the same swimming teacher?
With the restructuring of the programme, it is not guaranteed you will have the same swimming teacher as before.
I would like to speak to someone prior to sending my child back to lessons