Leisure Centre COVID-19 FAQ’s

Leisure centre questions

If you have any symptoms linked to coronavirus please do not attend the centres and obtain a pcr test and follow government guidance.

What has changed under Step 4 guidelines?

From 19th July, the Covid restrictions have changed with many restrictions been lifted

Some of the changes that will come in to effect from Monday 19th July

  • Advance booking for swimming & the fitness suite will no longer be compulsory but will still be available for the fitness suite if you find it more convenient.
  • Social distancing guidelines have been lifted but be mindful that others may still want to keep their distance.
  • Restrictions on the numbers in classes/activities have been lifted.
  • Restrictions on the structure of public swimming sessions have been lifted.

We’re conscious the virus has not gone away & that you may still be nervous so we’re continuing to do some of the things that you’ve said you like:

  • Hand sanitiser, gels & wipes will still be available throughout the facility.
  • Spray & tissue will still be available in the fitness suite should customers wish to wipe the equipment down prior to using it.
  • Our staff will still be carrying out regular touch point cleaning.
  • Face coverings will be discretionary & we respect your right to wear one if you choose to.

Can I wear a face covering when exercising?

Not in most cases, no. Government guidance states the following: All forms of face coverings may restrict breathing efficiency and should not be used during exercise except on specific advice from a physician

What action will be taken if somebody develops COVID-19 symptoms within the facility?

Immediate action will be taken and we will work closely with Derbyshire County Council’s public health team and follow their advice which is documented in the ‘Derbyshire response to COVID-19 local outbreak plan’

What activities are available?

Leisure facilities re-opened their doors on Monday 12th April. The range of activities available will increase at each Step in line with the easing of restrictions and governing body guidelines


From Step four as of 19th July:

All restrictions on play, tournaments & coaching are lifted.

Badminton England has advice on what is permitted in each tier.


From Step 3 as of 17th May the following is permitted:

  • Adults and juniors: Full court squash
  • Coaching a group of up to six (4 adults or 6 juniors)
  • Club competitions

England Squash has advice on what is permitted in each tier.

Table Tennis

From 19th July, singles & doubles play is permitted

Table Tennis England has advice on what is permitted in each tier.

Casual swimming sessions

From 19th July restrictions on public swimming sessions are lifted

How can I book a class/gym/swim?

From 19th July it is no longer necessary to book a swim or gym session but it will still be possible to book a gym session if you find it more convenient to do so

This can be done via Leisure Hub (opens in a new window), calling the centre, or by visiting the Reception desk.

At Leisure Hub, if you are an existing member you can register for an online account, or if you are new to us when you register it will automatically allocate you a No Strings Membership, you will then be able to book online. You will need a membership before you can book over the phone or at reception.

We have added some simple Leisure hub guidance (.pdf | 350kb) for you to help you use the hub.

Can I hire equipment?

Yes, from 19th July you will be able hire equipment

Are changing rooms open?

We still encourage all those taking part in activities to turn up ready to take part in their session and to leave promptly as soon as it is finished. Toilets throughout the facility will be available for use at all times and changing rooms will be open.

Can I use the showers?

Showers will be available, however we are still encouraging people using the pool to turn up “beach ready”. This includes showering at home beforehand, turn up with costume on underneath clothes, then after swim, towel down, get dressed and shower at home.

Can I use hairdryers?

Hairdryers will be available from July 19th

Can I bring my own towel to the gym?

Yes, towels can be taken in the gym although tissue is available for all.

Can I buy a towel/goggles/swimming costume?

Retail products will be available to buy.

Can I bring my own water bottle?

Yes you can bring your own water bottle into the gym and water dispensers will be available.

Can I bring a bag into the gym?

We ask that no bags are bought onto the gym floor. Lockers are provided at sites that can be used to store a bag.

Will the toilets be available to use?

All toilets will be open in the facilities.

Can I pay with cash or is it contactless?

Please aim to pay via contactless methods if you need to pay for an activity.

Will the soft play centre be open? (Eckington)

From July 19th the soft play area will reopen.


Fitness - wet and dry.

Under Step 2 Junior indoor classes/courses can resume from 12 April.

Under Step 3 Adult indoor fitness classes can resume as of 17th May with reduced capacities & social distancing measures. These will remain in place until at least 19 July (TBC) when Step 4 comes into effect.

Under Step 4 from 19th July, restrictions on class capacities are lifted & additional classes are added to the timetable

Swimming Lessons questions

We are working towards Swim England and Swimming Teachers Association guidance.

What is happening with swimming lessons from July 19th 2021?

Swimming lessons will return to pre covid times from Monday July 19th 2021. You should have received a call from your swimming teacher and an email regards the change and confirmation of your new start time. Due to the proposed closure at Eckington Pool, lesson times will remain the same until the reopening.

Will the class numbers still be the same as before the closure?

Class numbers will return to the numbers set out by our governing bodies. Juniors 1 teacher-12 children. Pre-school 2 teachers – 12 children. Swimming Lessons will return to a 30 minute duration.

Will I be able to watch my child’s lesson?

We have worked hard to ensure all parent get to view their child’s lesson. Chairs have been allocated on poolside, spaced 2m apart. Parents can view the lessons from here.

My child is on the waiting list for swimming lessons, when will you start to re-enrol?

Teachers are continually assessing space across the programme, as spaces come available they will work through the waiting list, so please wait to be contacted. There is currently a long wait for all classes at each facility.

Should my child use the changing rooms before and after lessons?

We will be encouraging swimmers to come “beach ready” swimming attire under their clothes. They will be directed straight on to poolside where there is provision to leave clothes and use changing rooms after lessons. Parents will view from the poolside in socially distanced seating.

I would like to speak to someone prior to sending my child back to lessons

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss any swimming lesson related questions.